Case Manager
About The Position
PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation. This role supports the development and its tenants. 3368 Washington Street is a new property. Pine Street Inn will provide supportive services, and the Community Builders will provide property management. Prior to the building’s formal opening, the Case Manager may elect to work a Monday-Friday 8:30AM-5:00 PM schedule. Once the program is fully staffed and the program is running per contractual requirements, the regular schedule for this role is as indicated above.
Requirements
- High School Diploma or Equivalent
- Strong written communication skills
- Computer Proficiency in Microsoft Office Products
- Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
- Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
- Experience working as part of a team
- The 3368 Washington Street Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.
Nice To Haves
- Bi-lingual – Spanish/English
- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
- Experience working with chronically homeless individuals in Housing First programs
- Knowledge of local care-giving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
- Knowledge of government benefits systems, and Boston area service providers
- Experience with HMIS
Responsibilities
- assisting tenants with all required program documentation
- assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid
- supporting the development of tenants’ activities of daily living skills
- creating individual service plans with tenants and maintaining all necessary documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
