Case Manager

Elwyn•Raleigh, NC

41d

About The Position

Elwyn seeks a Case Manager, who will be responsible for the general daily care of program clients, providing counseling and advocacy in a therapeutic setting to assist young adult through geriatric clients with chronic mental illness and co-occurring disorders. The goal is to help clients achieve social, economic, emotional, and personal independence to live in the community.

Requirements

Associate degree or bachelor's degree required
A degree in the human service field, such as Social Work, Psychology, Rehabilitative Counseling, or a closely related discipline is preferred
Previous experience working within and managing a unionized workforce preferred
Non-profit human service experience highly preferred
Demonstrated ability to work effectively as part of a team
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Must be able to perform CPR and crisis intervention using agency-trained protocols
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication
Demonstrated (basic, intermediate, advanced) experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, Publisher and report-writer experience preferred
Experience using and knowledge of the Electronic Health Record (EHR) system
Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Responsibilities

Understand the signs and symptoms of mental illnesses and intervene therapeutically in a recovery-based environment
Demonstrate knowledge of prescribed medications and monitor them according to Elwyn Adult Behavioral Health state-specific medication guidelines
Maintain client records in accordance with agency policy and procedures
Develop, implement, and modify treatment plans based on a comprehensive client assessment
Ensure that clients live in a safe and clean environment
Provide psychoeducational services to clients and their families as required
Meet productivity standards in fee-for-service programs
Integrate the Prism Model for effective treatment of serious and persistent mental illness into everyday practice and clinical intervention
Perform cardiopulmonary resuscitation (CPR), crisis intervention and medication administration using agency-trained protocols
Maintains current state-mandated training and certifications
Responsible for on-call coverage including being responsible, on a rotating basis, for program coverage when staff members call out and no other coverage is available and promptly responding to the manager's call within 15 minutes and being prepared to report to the program within one hour