Case Manager- DOHMH 60 Units

BRIDGING ACCESS TO CARE INC•New York, NY

About The Position

Bridging Access to Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral healthcare organization dedicated to building healthy communities. Established in 1986 as the Brooklyn AIDS Task Force, BAC transitioned in 2012 to provide mental health and substance use-related social services, comprehensive HIV/AIDS care, and coordinated health care and supportive services to underserved racial and ethnic minority communities in Brooklyn and other parts of New York City. As the Case Manager for the Department of Health and Mental Hygiene (DOHMH) Supportive Housing program, this role is crucial in supporting single adults and their families with clinical conditions residing in scatter-site supportive housing. The Case Manager is responsible for guiding clients through challenges, helping them achieve housing stability, and connecting them with essential resources. Key activities include conducting detailed intakes, continuous monitoring of client progress, and ensuring the consistent maintenance of care plans.

Requirements

High School Diploma or equivalent.
Minimum of two (2) years’ experience working with individuals living with psychiatric illness and substance use disorders, and who have histories of unstable housing.
Ability and willingness to travel for required home visits to clients' homes.
Up to 75% of travel is required.
Knowledge of issues related to substance use, recovery, and mental health.
Excellent verbal, written, and interpersonal skills.
Excellent organizational and record-keeping skills, as well as the ability to manage multiple cases.
Comfortable with digital tools and software for project management, data tracking, and communication, with a commitment to leveraging technology to improve program outcomes.
Sound judgment, critical thinking, problem-solving skills, and ability to multitask.
Knowledge of fair housing regulations and laws on housing assistance programs.
Strong communication and interpersonal skills to effectively work with diverse populations.
Ability to assess client needs and provide appropriate support and resources.
Proficient in collecting, analyzing, and interpreting data to inform program decisions and demonstrate impact.

Nice To Haves

Bachelor’s degree in social work, Human Services, or related field.
Minimum one (1) year of experience providing housing and/or case management services to people experiencing unstable housing, mental illness, or negative substance use.
Experience in crisis management or addiction counseling is beneficial.

Responsibilities

Conduct Intake assessments for new referrals to determine necessary services and gather essential information about housing and support needs.
Conduct quarterly re-assessments, service plan updates, and bi-annual mandatory agency forms to monitor progress and determine ongoing needs.
Collaborate with clients to set person-centered, achievable goals and action steps that promote stability and well-being.
Monitor clients' progress toward goals through regular telephone and in-person visits, documenting outcomes in progress notes.
Assist clients in advocating for themselves and working toward self-sufficiency.
Monitors clients' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and documents via progress notes.
Assists with Wellness Self-Management activities.
Provides individual tobacco smoking cessation sessions with clients.
Provide supportive counseling using harm reduction and motivational interviewing techniques.
Deliver crisis intervention, de-escalation, and conflict resolution services.
Maintain calm and effectiveness in high-pressure or crisis situations.
Coordinate with Senior Property Manager for move-in for new clients and relocation for existing clients when necessary.
Assist clients with establishing utility services and monitor monthly payments to ensure utilities are not disconnected for non-payment.
Calculates, collects, and tracks monthly rent payments from each client to ensure appropriate monthly rent payments and manages delinquencies as appropriate.
Facilitates apartment repair/maintenance needs via BAC maintenance staff and advocacy with clients’ superintendents, building managers, and landlords.
Assist clients with establishing utility services and monitor monthly payments to prevent disconnection.
Refer clients to appropriate services including medical, dental, mental health, substance use treatment, SSI, SNAP, legal assistance, education, employment, and training.
Follow up on referral outcomes to ensure effectiveness and completion of services.
Participate in community outreach efforts to engage clients and promote available services.
Dedicate up to 65% or more of work hours to community engagement and fieldwork, including occasional home visits.
Establish and maintain effective partnerships with community organizations, healthcare providers, and stakeholders to enhance service delivery and resource access.
Other duties assigned are based on program needs.