Case Manager

Baylor University • Waco, TX

3d

About The Position

Baylor University is seeking a Student Conduct Administration Case Manager that supports the mission of the University by providing outreach, care, support, and resources to students as they navigate Student Conduct Code processes. The Student Conduct Administration Case Manager role also advances the department’s current and future goals by strengthening the health and well-being of students. This position is a 10-month assignment, running through the academic year annually. All applicants must be currently authorized to work in the United States on a full-time basis. A Master’s degree and two years of relevant work experience are required. A Master’s degree and five years relevant work experience is preferred. A combination of education and experience will be considered in lieu of the degree requirement. Proficiency with Microsoft Outlook, Excel, and databases preferred.

Requirements

• All applicants must be currently authorized to work in the United States on a full-time basis.
• A Master’s degree and two years of relevant work experience are required.
• Ability to comply with university policies
• Maintain regular and punctual attendance

Nice To Haves

• A Master’s degree and five years relevant work experience is preferred.
• Proficiency with Microsoft Outlook, Excel, and databases preferred.

Responsibilities

• Complete intentional care outreach to students engaged in the Student Conduct Code or Honor Code processes, and in some cases, those involved in a Student Organization Violation investigation, to offer support, availability, and guidance on the processes
• Follow up with students who may be deficient in completing their sanctions and offer strategies or support to help them successfully complete these processes and avoid further sanctions or a delay in registration for classes
• Act as a support person and resource for students navigating conduct processes
• Serve as one of the Support Advisor for first-year students.
• Collaborate closely with Care Team Services to ensure comprehensive support for students
• Assist with students already on the Care Team caseload, as well as identifying those who may need special outreach from the Care Team
• Respond to phone inquiries or walk-ins from students or parents regarding conduct procedures, concerns, or reports of potential violations and manage these cases; provide outreach and follow-up when additional information is needed, and make students aware of other resources they should contact such as police, residence hall directors, or off-campus apartment managers
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with university policies
• Maintain regular and punctual attendance

Benefits

• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees