Case Manager

Hearts and Hands of Care•Wasilla, AK

23d

About The Position

BASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files are in compliance with State and Federal Regulations ESSENTIAL DUTIES AND RESPONSIBILITIES Primary contact for Consumers/Legal Representatives/Guardians and family members Prepare documentation and attend Consumers initial and annual assessments Process New Consumer intake documentation Request Verification of Diagnosis (VOD) from consumers doctor(s) Request/Process Consumer supplies per request to venders (Geneva Woods ext.) Request/Process Consumer products such as Life Line Services Fax completed documentation to the State of Alaska to process information Complete Consumers sample timesheet (PCA/Waiver) for signature Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska Assist Consumer with hiring/terminating Personal Care Assistant(s)/Caregivers Participate in consumers Fair Hearings Write and process expedited assessments and amendments Process incoming and outgoing transfers Schedule and attend Home Visits with Consumers two times per year Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed. Ensure program compliance, safety procedures contracts, and State and Federal regulations. Handle confidential and sensitive information with poise, tact, and diplomacy Complete Critical Incident Reports/fax to the State of Alaska within 24 hours Organize and prioritize a large volume of information and assignments, including paper and electronic filing through network server Work independently and within a team on special and ongoing projects when necessary Projects a positive image of the organization and conducts them self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization. Perform all other duties as assigned Assist Program Director, Executive Director, Care Coordinator Administrator, and CEO as needed.

Requirements

Strong interpersonal skills and customer service
Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
Knowledge of various Microsoft software applications, such as Microsoft Word, Microsoft Excel.
Must be able to type 65 WPM
Multi-line phone, copiers and fax machines
Effective written and oral communication skills
Ability to consistently be at work and on time
Ability to maintain a confidential working relationship
Excellent personal organizational skills
Ability to follow oral and written instructions
Ability to communicate effectively and maintain a positive attitude
Must have a high school diploma or GED with 2 years experience in the Healthcare Field
Must be at least eighteen years of age and have a valid Alaska Drivers License
Must be able to pass a Criminal Background Check
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrative poise, tack, and diplomacy
Must be able to interact and communicate with individuals at all levels of the organization.
Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands

Responsibilities

Primary contact for Consumers/Legal Representatives/Guardians and family members
Prepare documentation and attend Consumers initial and annual assessments
Process New Consumer intake documentation
Request Verification of Diagnosis (VOD) from consumers doctor(s)
Request/Process Consumer supplies per request to venders (Geneva Woods ext.)
Request/Process Consumer products such as Life Line Services
Fax completed documentation to the State of Alaska to process information
Complete Consumers sample timesheet (PCA/Waiver) for signature
Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
Assist Consumer with hiring/terminating Personal Care Assistant(s)/Caregivers
Participate in consumers Fair Hearings
Write and process expedited assessments and amendments
Process incoming and outgoing transfers
Schedule and attend Home Visits with Consumers two times per year
Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
Ensure program compliance, safety procedures contracts, and State and Federal regulations.
Handle confidential and sensitive information with poise, tact, and diplomacy
Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
Organize and prioritize a large volume of information and assignments, including paper and electronic filing through network server
Work independently and within a team on special and ongoing projects when necessary
Projects a positive image of the organization and conducts them self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.
Perform all other duties as assigned
Assist Program Director, Executive Director, Care Coordinator Administrator, and CEO as needed.