Case Manager - 4888

BronxWorks • New York, NY

7d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Requirements

• Bachelor’s Degree/HS/GED with 1 year experience processing childcare vouchers
• Bilingual both verbal and written preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment
• Proficiency in virtual platforms is preferred

Responsibilities

• Manage a full caseload for a diverse client population
• Conduct intakes and assessment and input information in database (provided by funder) and Salesforce
• Provide clients with internal and external referrals as needed
• Perform client advocacy and follow-ups services
• Document client progress and all interactions with or on behalf of clients in the database
• Complete training needed to facilitate information to targeted communities (catchment areas in provided Community Districts; BX 1, 2,3,6,4,5,7,9, and 11)
• Participate in community outreach events as scheduled
• Perform additional duties as assigned.
• Develop a customized service plan with clients, outlining action steps and responsibilities.
• Assist the client with obtaining necessary documentation to recertify their existing ACS Childcare voucher. This includes catchment areas in the following community districts in the Bronx (catchment areas; BX 1, 2,3,6,4,5,7,9, and 11)
• Conduct follows ups to families (using multiple sources such as text, email, phone or in person (if required) to ensure they can sustain their childcare benefit.
• Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.
• Coordinate client referrals for other needed services
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees