Case Manager

Services For The Underserved, Inc.•New York, NY

8d•$60,000 - $67,000

About The Position

SCOPE OF ROLE: The HLPS Case Manager (a “CM”) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.

Requirements

High School Diploma or Equivalent.
Bachelor’s degree in human services field preferred
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.
Computer literacy with advanced knowledge of Word, Excel, and Outlook.
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.
Demonstrated commitment to quality and data-driven reporting.
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.
Strong written and verbal communication skills.
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.

Nice To Haves

Bilingual (or multi-lingual) is preferred

Responsibilities

Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
Employ best practices for effective feedback and communication at all levels of staff engagement.
Perform all job-related tasks as required.