Case Manager

Pioneer Human Services•Spokane, WA

1d•$23 - $29

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Case Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. The Case Manager is the primary contact between residents and program goals. This position is responsible for executing assessments, documenting results and progress in the client management system, actively collaborating with community resources, communicating routinely with all participants on their case load, providing direct services and coordinating referrals to external agencies for services. The Case Manager assists participants in moderating the effects of incarceration, substance abuse, financial distress, family needs, housing, and mental health.

Requirements

Bachelor's degree in social work, psychology, criminal justice or related field
One year of experience working with marginalized populations
Valid Washington State driver's license.
Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.
Must satisfactorily pass tuberculosis (TB) test

Nice To Haves

1 yr. experience in case management experience preferably in a residential program

Responsibilities

Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety
Maintain professional boundaries with clients
Deescalate clients in need of assistance
Develop and maintain working knowledge of community resources
Assists first responders as needed (i.e. police and medical personnel)
Complete and document a resident needs assessment upon intake
Collaborate with Community Recourses to meet resident needs
Facilitate relevant group sessions to meet resident needs
Work with Program staff to assess resident behavior and needs
Coordinate resident entry into needed community programs, such as detox, residential treatment, housing, etc.
Routinely contact each resident based on the appropriate level of service
Conduct individual goal-setting and case-planning sessions with each resident
Utilize motivational Interviewing (MI) practices
Utilize results of needs assessment and other information to assist with completion of short-term and long-term goals
Review and monitor case plans with client, documenting progress
Document all assessments and progress in efforts to outcomes database including: progress notes, needs assessment, barrier tracking at scheduled intervals, direct services provides, external referrals coordinated, and other relevant information.

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)