CASE MANAGER

BUCKELEW PROGRAMS•Santa Rosa, CA

2d•$25 - $29

About The Position

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay. We are hiring a new Case Manager to join our our team. In this role, you will support clients in achieving greater independence and stability while living in the community. Working collaboratively within a multidisciplinary team, you will provide services in psychiatric rehabilitation, medication and symptom management, relapse prevention, harm reduction, independent living skills, wellness coaching, housing support, budgeting, resource linkage, and community integration. This is a full-time position, working Tuesday - Saturday, 11 am to 7 pm. Bilingual in Spanish and English is highly desired. Pay will be commensurate with degree and education.

Requirements

Fluent in English; bilingual in English/Spanish highly preferred.
Ability to work independently with strong organization, flexibility, empathy, and sound judgment.
Demonstrated professionalism and the ability to maintain healthy boundaries.
Strong interpersonal skills with the ability to relate to clients, colleagues, and external partners.
Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
Valid California driver’s license, insurable driving record, and access to an insured vehicle required.
Must pass Live Scan background check (as required by some programs).
Ability to intermittently perform physical tasks such as bending, stretching, squatting, reaching, lifting (up to 30 lbs.), and driving.
Extended periods of sitting, typing, writing, standing, and driving may be required.

Nice To Haves

Experience with individuals with mental health and/or substance use disorders is preferred.
Licensure (MFT, LCSW, etc.) or progress toward licensure is preferred.
Some program placements may require licensure based on contractual obligations.
Experience with Electronic Health Record (EHR) systems strongly preferred.

Responsibilities

Meet agency billing and documentation standards within required timeframes.
Maintain accurate, timely, and complete client records and data tracking related to performance outcomes.
Communicate promptly and professionally with internal teams and external providers via phone, email, and in-person contact.
Develop, implement, and monitor individualized service plans that align with program philosophy and client goals.
Support clients with daily living skills such as meal planning, cooking, shopping, and household tasks, and teaching skills where needed.
Observe and report changes in client behavior, mood, and functioning. Maintain awareness of cultural and physical/mental health needs.
Promote adherence to safety protocols and model appropriate safety practices.
Provide individual and group counseling, case management, and skill development that fosters recovery, responsibility, and positive social engagement.
Assist clients with system navigation (e.g., medical, psychiatric, legal, or detention facilities) and linkages to community support like peer-based groups (e.g., AA, NA, Wellness Centers).
Provide crisis intervention and management in coordination with supervisory or licensed staff.
Facilitate groups, classes, or community-based activities as directed.
Monitor and support medication adherence, including prompts, refills, proper storage, and reporting per program guidelines.
Participate in program planning and represent the team on agency committees as assigned.
Provide transportation using personal or agency vehicles and assist with the use of public transportation systems. Ensure clients attend to all medical and related appointments.
Perform minor repairs at agency sites or residences; report major repair needs to the supervisor promptly.
Ensure all services meet agency quality standards and support measurable client progress and satisfaction.
Maintain compliance with all regulatory, legal, and contractual requirements (e.g., CARF, Medi-Cal, HUD), including licensing and program certifications.