Case Manager

Nourishing Hope•Chicago, IL

33d•$48,000 - $54,000•Hybrid

About The Position

This position’s primary responsibility is to coordinate and implement all case management services provided through Nourishing Hope’s Social Services and Mental Wellness Programs; including, but not limited to: client outreach via phone and/or e-mail, scheduled appointments, and drop-in hours through food programming. This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services department and will support the Manager of Social Services in program tracking, assessment, evaluation, and reporting to the greater Nourishing Hope community.

Requirements

Bachelor’s degree in human services field required
Minimum one year experience working in a human services setting and engaged in direct client work.
Strong human relations skills
Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all
Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly
Understanding of and belief in the importance of trauma-informed care practice
Creative and motivated self-starter
Excellent written, verbal, and presentation skills
Proven ability to work independently and as a member of a team
Ability to handle volatile situations calmly, professionally, and respectfully

Nice To Haves

Master’s degree
Bilingual Spanish

Responsibilities

Coordinate all incoming client requests for social services programs (Mental Wellness Services, Drop-In, Online Market, Long-Term Services) and either follow up with clients directly to provide case management services or assign clients to fellow team members (staff and interns) as appropriate for follow up.
Case management includes, but is not limited to: coordinating health care with primary care providers, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, applying for and maintaining public benefits (Medicaid, Cash Assistance, SNAP), connecting to mental health services, and providing resources to families and children.
Coordinate with local social service providers/case managers to provide social services to clients, referring clients to additional services as needed.
Provide direct linkage between Online Market clients and the social services program; including, but not limited to case management services, further development of referral process, and providing on-site social services during OLM distribution hours.
Maintain accurate client case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and in Salesforce as appropriate.
Administer IM CANS assessment to Medicaid clients when needed.
Continuously assess trends in client and community needs and develop specialized programs to meet identified gaps in services in collaboration with the Manager of Social Services.
Respond to inquiries from the community members about all Nourishing Hope services and refer to internal and external programs as appropriate.
Stay informed on local, state, and federal policies and trends and the impact on clients.
Help support and train master’s level social work students in day-to-day activities as assigned by the Manager of Social Services.
Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Nourishing Hope and to seek resources that can be helpful for clients.
Work collaboratively with all Nourishing Hope team members, recognizing the importance of each department and role to ultimately provide quality services to Nourishing Hope clients.