Women & Family Center Case Manager

City Union Mission•Kcmo, MO

19h

About The Position

Our emergency shelter mission is to serve by providing immediate, short-term, and dignified refuge for individuals and families in crisis-protecting life, meeting basic needs, sharing the Gospel at each point of care, and creating a clear bridge to appropriate next steps. The Case Manager provides frontline, goal-driven case management within the emergency shelter, ensuring each client is supported in stabilization and movement toward appropriate next steps. This role balances relational engagement, accountability, and structured planning to prevent stagnation and promote forward progress. The Case Manager reinforces that emergency shelter is a life-safety, short-term service that is focused on keeping people safe tonight while actively working toward next placements such as recovery programs, housing pathways, or external referrals. This role directly contributes to program performance through case flow (velocity), engagement, stabilization outcomes, and movement toward independence, while supporting overall alignment with capacity, occupancy, and effectiveness.

Requirements

To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise.
To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ.
To be a member in good standing of a recognized Protestant, evangelical church.
Agree and abide within the City Union Mission faith statement.
To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission.
To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry.
Able to clearly communicate and present the Gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15) and work with individuals from different denominations within the faith community.
Education: high school diploma or equivalent
Required: one year of documented professional, internship or volunteer experience in ministry, customer service, nonprofits or social services.
Required: Proficiency with Google applications
Must have the ability and calling to interact with various types of people. Personal traits which include: patience, caring spirit, maturity and understanding.
Must be able to communicate and teach effectively, and be able to work in a fast paced, emotional environment with families and children
Be available to work on weekends, evenings and overnights as scheduled and as needed in extreme weather conditions.
Ability to manage multiple responsibilities in a fast-paced environment.
Ability to maintain emotional regulation and composure during shifts; remain grounded and effective in high-stress situations
Balance of prolonged sitting, standing, walking and use of stairs.
Ability to perform multiple building rounds during shifts.
Ability to respond quickly in emergency situations.

Nice To Haves

Preferred: Equivalent education and/or experience of a bachelor's degree in family services, case management, social work, chaplaincy or recovery ministry
Preferred: two years of leadership experience in nonprofit or for profit organizations serving family units

Responsibilities

Intentionally and strategically seek to exemplify Jesus Christ and be equipped and prepared to share the Gospel and provide spiritual support at each point of care; showing the love of Christ and biblical hospitality through each interaction
Build consistent, relational engagement with clients; establish trust while maintaining clear expectations, structure, and accountability
Conduct intake, assessment, and triage, identifying immediate needs, risks, and appropriate next steps
Develop and maintain individualized, goal-based case plans focused on stabilization and progression toward independence; updating the database to reflect the case plan.
Meet regularly with clients to monitor progress, provide mail as applicable, address barriers, and adjust plans, conduct room checks and ensure forward movement.
Advise clients in completing applications, documentation, and referrals, including housing, identification, benefits, employment, and supportive services
Actively manage client flow (velocity): Prevent stagnation in shelter by encouraging forward movement Support timely transitions to recovery programs, care center or external placements Encourage a sense urgency and purpose in each client's stay using a balanced approach of compassionate accountability
Maintain awareness of: Client status and engagement Barriers to intake and progression Opportunities for movement and placement Identify and address barriers to engagement and progression, using solution focused practices, accountability, and support
Provide advocacy and coordination of services with internal teams and external partners
Maintain accurate, timely, and organized case documentation, ensuring confidentiality and continuity of care
Support and reinforce center policies, structure, and expectations, using restorative and consistent approaches
Respond to crisis situations, behavioral concerns, and safety needs, coordinating with Center Managers and leadership as appropriate.
Recognize signs of spiritual and emotional distress and refer clients to chaplains or appropriate supports
Participate in and support chapel, devotionals, and spiritual engagement opportunities, encouraging client participation
Collaborate daily with Center Managers, leadership, chaplains, and program teams to ensure aligned care and communication
Welcome, orient, and support volunteers and interns, ensuring they are integrated appropriately into client interactions and activities
Contribute to shift communication and reporting, ensuring clear handoffs and continuity across teams.
Fill in for Center Managers as assigned, for cross training and for emergencies.
Attend and actively participate in meetings, trainings, and 1:1s, maintaining alignment with expectations and ongoing development
Practice intentional off-shift recovery to sustain readiness and resilience
Perform additional duties as assigned within scope of care while maintaining alignment with mission, safety, and operational priorities