Case Manager

Homefull • Dayton, OH

18d

About The Position

Primary responsibility of a Case Manager is coordinating all aspects of client care, support, and case plans to assist clients in obtaining/maintaining housing stability, preventing recidivism of homelessness, and improving overall independent living skills and quality of life. The Case Manager serves as an integral member of a multi-disciplinary, housing-focused service team. Please include a cover letter when submitting your application.

The Case Manager will be responsible for:

1. Providing support services to individuals and families that are active in a Homefull Shelter, Housing, or Prevention program (prevention, shelter rapid rehousing, permanent supportive housing);
2. Working with assigned caseload on developing and working toward individualized service plans (ISPs, aka Case Plans) that include housing stability in addition to other goals related to stabilizing a household’s housing, food access, and income;
3. Completing high quality clinical documentation at the time of services, as part of Collaborative Documentation efforts when possible;
4. Maintaining client case records according to agency policies and procedures and HMIS policies and procedures and responding to any identified deficiencies on quality assurance chart reviews;
5. Contributing to performance outcomes including frequency of client contacts, provision of mental health support, housing stability, increasing income, obtaining/maintaining benefits, and recidivism;
6. Conducting the above work via home visits, meeting clients at community locations as needed, transporting clients to appointments, meeting in offices for site-based programs, and conducting telehealth as consented to by clients and appropriate for client need;
7. Submitting reports and responding to information requests as needed;
8. Meeting general productivity and CPST productivity goals based on assigned caseload;
9. Participating in ongoing education and training to develop professional skills, achieve QMHS status via Homefull training, and maintain licensure (if applicable);
10. Completing CPST documentation and billing spreadsheets following guidelines;
11. Maintaining high standard of client care, contributing to an environment where all clients are treated with dignity and respect; 
12. Maintaining Homefull’s code of conduct and follow all confidentiality guidelines; 
13. Valuing and demonstrating a commitment to diversity, equity, and inclusion; 
14. Participating in Homefull’s activities and contribute to a positive, safe, and healthy work environment; 
15. Completing other duties as assigned that contribute overall to the success of Homefull and the clients it serves.

Requirements

• Bachelor’s degree in social work, counseling, psychology, or related field required.
• Computer skills including general typing and using Word, Excel, and Outlook.

Nice To Haves

• Experience/knowledge of homelessness and/or marginalized communities preferred.

Responsibilities

• Providing support services to individuals and families that are active in a Homefull Shelter, Housing, or Prevention program (prevention, shelter rapid rehousing, permanent supportive housing)
• Working with assigned caseload on developing and working toward individualized service plans (ISPs, aka Case Plans) that include housing stability in addition to other goals related to stabilizing a household’s housing, food access, and income
• Completing high quality clinical documentation at the time of services, as part of Collaborative Documentation efforts when possible
• Maintaining client case records according to agency policies and procedures and HMIS policies and procedures and responding to any identified deficiencies on quality assurance chart reviews
• Contributing to performance outcomes including frequency of client contacts, provision of mental health support, housing stability, increasing income, obtaining/maintaining benefits, and recidivism
• Conducting the above work via home visits, meeting clients at community locations as needed, transporting clients to appointments, meeting in offices for site-based programs, and conducting telehealth as consented to by clients and appropriate for client need
• Submitting reports and responding to information requests as needed
• Meeting general productivity and CPST productivity goals based on assigned caseload
• Participating in ongoing education and training to develop professional skills, achieve QMHS status via Homefull training, and maintain licensure (if applicable)
• Completing CPST documentation and billing spreadsheets following guidelines
• Maintaining high standard of client care, contributing to an environment where all clients are treated with dignity and respect
• Maintaining Homefull’s code of conduct and follow all confidentiality guidelines
• Valuing and demonstrating a commitment to diversity, equity, and inclusion
• Participating in Homefull’s activities and contribute to a positive, safe, and healthy work environment
• Completing other duties as assigned that contribute overall to the success of Homefull and the clients it serves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level