Case Manager

Urban Pathways, Inc.•New York, NY

6d•Hybrid

About The Position

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients. The Case Manager will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Requirements

Bachelor’s degree required. Bachelor’s degree in social work or other related field preferred.
Minimum one year of case management, individual or group counseling experience preferred.
Knowledge of NYC housing subsidy programs.
Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
Ability to maintain accurate and up-to-date case notes, documentation, and records.
Excellent organizational and time management skills.
Excellent communication, interpersonal abilities, and follow-up skills.
Work effectively with individuals from diverse backgrounds and cultures.

Nice To Haves

Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.
Foreign languages a plus.

Responsibilities

Provides comprehensive case management services for assigned clients including, but not limited to:
Support and resources/referrals for clients to meet objectives, including but not limited to:
Entitlements
Housing
Employment / Education / Vocational Training
Health, mental health treatment, and substance abuse services
Social and community integration
Counseling and support to clients on an on-going basis including, but not limited to:
Crisis intervention
Training and support on client daily living skills, as required
Assistance in problem solving, as required
Conflict resolution
Advocacy
Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
Conducts field work including, but not limited to home visits, escorting clients to appointments, and outreach.
Facilitates client groups.
Monitors client medications, as required.
Conducts client intake and updates information in client database system(s).
Completes incident reports and distributes related notices within 24 hours.
Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures including but not limited to:
Enter progress notes after each client meeting within 48 hours and/or as mandated by the Program.
Completes Intake/Admission documentation within 24 hours of client admission, as mandated by the Program.
Documents assessments in client records within required timeframe (not applicable for Outreach Program).
Updates information in client records, as required.
Documents incidents and distributes related notices within 24 hours when the Case Manager has witnessed the incident.
Submit all required paperwork for supervisor approval within 48 hours.
Files paperwork in client charts (once approved/signed by supervisor), as required by program (no more than 48 hours).
Develops and maintains relationships with community services and resources with particular emphasis on substance/alcohol abuse programs, housing, health and mental health programs, employment, and benefits.
Attends and participates in external meetings with funding agency and housing providers.
Communicates verbally and in writing in a professional manner at all times.
Attends staff meetings, trainings, and supervisory sessions, as required.
Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.
Performs all other duties as assigned and as required.