Case Manager

SARC • Bel Air, MD

2d • $26 - $28

About The Position

The Case Manager position aids individuals and families requiring assistance by performing the following duties.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree (B.A.) from a four-year college or university; or two years in related experience and/or training; or equivalent combination of education and experience.
• Be willing and able to attend ongoing Trauma Informed Care trainings and webinars to stay current with up to date trends in intervention.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent listening skills.
• Current driver’s license and clean driving record.
• Criminal background check required.
• Completion of SARC’s 26 hour Basic Crisis Response Training.

Responsibilities

• Completes shelter screenings to determine if candidate meets program requirements
• Interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem
• Secures information such as medical, psychological, and social factors contributing to client’s situation, and evaluates these and client’s capacities
• Meets with client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning
• Helps client to modify attitudes and patterns of behavior by increasing their understanding of self and/or personal problems
• Identifies client’s individual trauma responses and works with the client to address them
• Be knowledgeable and implement the Trauma Informed Care philosophy by creating a safe, therapeutic living and working environment for our clients which espouse the proactive principles of growth, change, and empowerment of the individual
• Provide 24-hour on-call coverage for the program to guide staff in good decision making and problem solving.
• Directs staff in response to emergency situations.
• Maintain and report accurate and up-to-date statistics for the program.
• Responsible for ensuring all shifts are covered.
• Refers clients to community resources and other organizations.
• Complies records and prepares reports.
• Works with the client to develop a service plan and performs follow-up to determine quantity and quality of service provided client and status of client’s case.
• Accesses and records client and community resource information.
• Secures supplementary information such as employment, medical records, or school reports.
• Provide basic crisis intervention with Residential clients.
• Assume responsibility for all scheduled and unscheduled helpline calls/shifts to include meeting with walk-in clients.
• Assist with transportation of clients and pick-up of community donations.
• Complete monthly maintenance checks to ensure building safety.
• Will work a minimum of three 8 hour or six 4 hour holiday shifts per calendar year.
• Other duties as assigned by management.
• Provides consultation and direction during on-call coverage of Safehouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level