CASE MANAGER - STEHP

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

47m•$21

About The Position

Under general supervision, the Case Manager provides intake, assessment, and ongoing case management services to clients. The position maintains strict confidentiality and adheres to ethical standards in accordance with NASW, HIPAA, and other applicable regulations. The Case Manager promotes a trauma-informed care environment and supports effective, collaborative communication among program staff. This role also provides coverage and assistance to other programs assigned by the Program Manager.

Requirements

Bachelor’s Degree in Social Work, Human Services, Criminal Justice or related field preferred. Equivalent combination of education and experience will be considered.
Valid and clean NYS Driver’s License. Valid PPD screening available.
Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge or Medicaid, SNAP, Social Security, and legal systems helpful.
May require performance of duties in various community locations and community settings that may not be handicapped accessible.

Responsibilities

Maintains a caseload of clients form the STEHP program
Conducting intake assessment and services to clients referred to STEHP from the shelters, self-referrals and or partnering agencies.
Completes required intake paperwork and any relevant screenings.
Complete all client’s paperwork and goals into the HMIS system upon initial intake
Makes referrals to housing, DHS, education, and civil legal issues regarding evictions.
Complete letters of requests/referral forms, applications, and other required documents of eligibility to other agencies and or organization to advocate for resources which the client is initiated to.
Guide clients to complete applications for financial assistance, finding the best fit among community funders based on the client’s needs, goals, and abilities.
Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status.
Creates, implements, and monitors comprehensive, person centered, trauma informed and solution-focused plans and goals. Works with clients on harm reduction and other related goals.
Assist the client in understanding and meeting expectations of service providers, courts, and employers.
May deliver instructions in various topics that support client’s ability to live independently.
Provides ongoing evaluation, supervision, and development of program activities to assure quality and effectiveness of services provided.
Implements and maintains procedures related to program operations.
Submits required reports and statistics in a timely manner.
Collaborates effectively with program partners to heighten efficiency of joint efforts across multiple organizations
Communicates with appropriate program partners, agency staff, community, and criminal justice agencies to assure ongoing and effective referrals into programs.
Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure clients’ needs are being met. Coordinates and participates in regular case conferences.
Monitors and ensures achievement of program milestones and client outcomes.
Oversees client recordkeeping in compliance with appropriate regulatory agencies.
Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs.
Maintains regular contact to coordinate client benefits and address all other treatment needs.
Reports to service providers about significant individual behavior or events that will require an immediate response.
Acquire concrete resources to meet individual needs.
Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.
Makes referrals for education, employment, legal issues, and others as needed.
Document need for financial assistance or other resources such as wrap around from the project to stabilize client finances.
Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards.
Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.
Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required.
Attends regular program and departmental meetings, case review, and CFC quarterly meetings.
Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
Maintains knowledge of regulations and standards that govern client population.
Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse