Case Manager

Crisp Recruit • Jacksonville, FL

83d

About The Position

As a Case Manager at Bilbao Law, LLC, you will be at the center of the client experience, ensuring that every case is handled with care, accuracy, and efficiency. You will serve as the primary point of contact for clients, manage the progress of hundreds of cases, and support attorneys by keeping matters organized, documented, and on schedule. This is a meaningful opportunity to contribute to life-changing work and make a direct impact on families seeking safety and belonging in the United States.

Requirements

• At least 2 years of experience in case management is preferred.
• Full professional proficiency in Spanish and English, both spoken and written.
• Exceptional attention to detail and the ability to manage a high-volume caseload while maintaining accuracy and composure.
• Comfortable using MyCase, Lawfully, and Serenade eImmigration, as well as Google Workspace, Microsoft Word, and cloud-based systems.
• Demonstrates initiative and sound judgment in resolving client issues without constant supervision.
• Compassionate communicator who can handle sensitive client situations calmly and respectfully.
• Open to learning firm systems, immigration workflows, and AI-assisted tools that support efficiency and client communication.
• Works effectively within a supportive, multicultural team that values cooperation, communication, and mutual accountability.
• Prior experience in legal, administrative, or client-service roles preferred, especially in immigration or humanitarian law.
• Maintains confidentiality, accuracy, and empathy when handling client information.

Nice To Haves

• Experience in immigration law is a plus but not required.
• Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

Responsibilities

• Serve as the primary point of contact for clients, primarily Spanish-speaking, providing consistent updates, guidance, and reassurance throughout their case.
• Oversee the lifecycle of 300 or more active client matters, tracking progress, deadlines, and task completion within MyCase to ensure every case advances efficiently.
• Collect, review, and maintain all client evidence, correspondence, and filings in an organized digital system, ensuring records are complete and easily retrievable.
• Accurately log all client interactions, updates, and case milestones in MyCase to support team visibility and ensure consistent communication.
• Monitor and process all incoming mail and government case notifications through Lawfully and Serenade eImmigration, ensuring each update is accurately logged, filed, and communicated to clients without delay.
• Assign and monitor case-related tasks across the team, including attorneys, paralegals, and intake staff, ensuring timely completion.
• Participate in weekly meetings with attorneys and other case managers to review progress, escalate issues, and ensure full case coverage.
• Prepare professional written communications, including notices, letters, and update emails, using standardized templates.
• Contribute to improving systems and workflows that enhance client satisfaction and team efficiency.

Benefits

• Paid Time Off: Enjoy the time you need to recharge with paid vacation, holidays, and personal days.
• Health, Dental, and Vision: Access comprehensive health benefits designed to keep you and your family supported.
• Retirement: Plan for your future with a firm-sponsored retirement program.
• Maternity Leave: The firm provides dedicated parental leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level