Case Manager

Equus • Springfield, MO

90d

About The Position

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination. Provide consistent and comprehensive case management and follow-up. Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract. Work with schools, account managers and management to ensure appropriate documentation is completed and received. Maintain organized database of clients and keep detailed documentation of all contacts with clients. Ensure participants follow through with planned activities as outlined in contract with funding agency. Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed. Accurately complete required documentation for enrollment. Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract. Create solutions to participant attendance problems. Assist in the preparation of project reports as needed (participation, placement). Manage programs, meeting deadlines, performance expectations, and collection of placement data. Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions. Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals. Participate in activities including training, capacity building, and professional development. Work with leadership to identify operational challenges and to design and implement process improvements.

Requirements

• Ability to maintain flexibility as needs of contract or contractor required
• Working knowledge of MS Office
• Two years of experience in case management advisement and development preferred
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and strong written and verbal communication skills
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
• Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred
• Customer service experience required

Responsibilities

• Build a professional one-on-one working relationship with clients
• Provide consistent and comprehensive case management and follow-up
• Conduct new customer orientation
• Help to ensure that positive outcomes and goals are met as required by contract
• Work with schools, account managers and management to ensure appropriate documentation is completed and received
• Maintain organized database of clients and keep detailed documentation of all contacts with clients
• Ensure participants follow through with planned activities as outlined in contract with funding agency
• Provide individualized assessment of work and referrals to appropriate community service or social service agencies
• Accurately complete required documentation for enrollment
• Document all participant contacts and activities in case notes
• Create solutions to participant attendance problems
• Assist in the preparation of project reports as needed
• Manage programs, meeting deadlines, performance expectations, and collection of placement data
• Work collaboratively with the business services team to identify job availability and qualifications
• Develop and maintain a standard communication plan
• Participate in training, capacity building, and professional development
• Work with leadership to identify operational challenges and implement process improvements

Benefits

• Extensive learning opportunities
• Networking programs
• Opportunity to make a lasting impact on the lives of others

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees