Case Manager-Victim Advocate, 37.5 Hrs

UMass Memorial Health•Worcester, MA

14h•$22 - $33

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Provides a variety of treatment related support services to clients receiving substance abuse and/or mental health services. Implements case management and referral services for clients on a consistent basis in accordance with current standards and protocols, and CHL policies and procedures. Assists with the implementation and facilitation of the individual treatment plan and aftercare services.

Requirements

Bachelor’s degree.
Satisfactory CORI background check.
Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company.
For the Child Advocate Specialty at Orchard Street, current valid US-issued driver's license.
Driving and a vehicle are not requirements for Acute Treatment Services/Detoxification (ATS), Clinical Stabilization Services (CSS), Transitional Support Services (TSS), or Community Crisis Stabilization (CCS).
Ability to develop a working knowledge of CHL’s service lines to triage individuals being assessed for services.
Excellent oral communication and computer skills.
Ability to multitask. Must possess time management skills with a keen sense of prioritization and follow through.
Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
Ability to use office equipment, including copy machines, computers, printers, telephones.
Ability to organize complex tasks and meet deadlines.
Bachelor’s degree in Early Childhood Education, Special Education, Psychology, or a related field OR a Bachelor’s degree in an unrelated field with four (4) courses or twelve (12) credits in Early Childhood Education, Special Education, Psychology, or a related field who has experience or knowledge of parent-child dyadic work.
Satisfactory CORI (Criminal Offender Record Information) background check and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check) and meet Agency requirements.
Current valid US-issued driver's license and ability to provide registered, inspected, and insured automobile for work related purposes including driving clients in a personal vehicle or a company vehicle.
Child CPR and First Aid.
Previous experience in human services, behavioral health, or education setting working with youth, adults, and/or families.

Nice To Haves

Bachelor’s degree in psychology or human services or a closely related field is preferred.
Prior experience in a behavioral health or social services setting.
Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
Working knowledge of Electronic Health Records (EHR).
Bilingual skills.

Responsibilities

Implements program policies and procedures to maintain daily structure and consistency within the program and maintain compliance with all licensing standards.
Assesses clients basic physical, social, educational, legal and service needs and coordinates care with other inter-agency and community-based providers.
Works with multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations including all service needs.
Develops appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.
Conducts outreach and creates pathways for referrals. works closely with other providers to receive referrals; may conduct admissions assessments.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
Provides individual and family case management/referral services to court-involved youth and families by assessing basic physical, social, educational, legal and service needs.
Provides consultation to families, judges, probation officers, attorneys, and other court parties about community-based service referrals.
Provides informal court presentation as needed.
Documents services provided and maintains records in accordance with Community Healthlink and Juvenile Court Clinic policy.
Attends and participates in community-based meetings or court initiatives as needed and/or assigned by the Program Director and/or Assistant Program Director.
Endorses the mission of the Juvenile Court “to protect children from abuse and neglect, to promote opportunities for children to reside in a safe, stable, permanent family environment, to strengthen families, to rehabilitate juveniles and protect the public.”
Engages youth and their families quickly and develops a working relationship with youth, families, court personnel, school personnel, other providers, and state agencies.
Travel between courts and provider agencies will be required.
Ensures the consistent safety of all children through active involvement, coordination, and participation in their daily activities. Maintains continuous visual contact with all children.
Promotes successful involvement in regular, productive daily activity, such as work or school, and, as indicated, successful reintegration into family and community living. Assesses overall health of parent-child relationship and parenting skills of residents, conducts individual assessment of social and emotional needs of individual children, works closely with Early Intervention and Schools to provide developmental assessment of all children. Facilitates clinical assessment of children as needed.
Works with children to assist with activities of daily living and foster a sense of safety in the residence which includes personal hygiene and self-care skills, and other interventions as necessary.
Consults with other service providers or institutions providing services to children, e.g., courts, schools, Early Intervention Program, Department of Youth Services, Department of Social Services, etc.; documents all consultations.
Ensures healthy menu planning, food shopping, and meal preparation through coordination and assistance with meals.
Ensures children receive medical examinations in accordance with recommended schedules of pediatric care. Monitors children’s medication refills, documentation of medication administration and changes in medication orders, assists with attending appointments, and safe storage of medications. Ensures children's immunizations are up to date in accordance with BSAS recommendations unless the child's parent or legal guardian has stated in writing that vaccinations or immunizations conflict with his or her sincere religious beliefs or if the child's practitioner has stated in writing that the vaccination or immunization is medically contraindicated.
Provides on-site services and activities for children who are not in community-based childcare programs or in school. Such services shall be designed to promote the child's development and shall be available for children of all ages, including adolescents.
Participates in treatment teams, case conferences, and collaborate with other providers for designated residents. Refer children from birth to age three for a Developmental Assessment through an Early Intervention Program (EIP) certified by BSAS.
Prepares daily log entries, incident reports, and other required paperwork to ensure the program meets applicable standards.
Works with children to maintain the residence on a daily basis including age-appropriate chores, bedroom upkeep, etc.
Other related duties as assigned to provide quality rehabilitation services. May include transporting residents in personal car and/or program van, physical assistance, and other such duties.
Maintain Competencies : Human Rights, Dual Diagnosis, Infection Control, CPR, First Aid, agency and divisional policy and procedures as well as other required competencies.
Maintains confidentiality.
Maintains and comply with regulations for DMH, HUD, BSAS and DPH Certification.
Uses effective communication with consumers, peers and other professionals that is sensitive to the racial/ethnic/cultural/class backgrounds.
Uses ability to write behaviorally stated treatment plans.
Effective ability to observe, document, teach and respond to mental and physical health as well as other needs of consumers such as community living skills, medication education, crisis intervention, etc.