Victim Advocate Case Manager

EL CONCILIO CALIFORNIA•Stockton, CA

5d•$24 - $27

About The Position

The Victim Advocate/Case Manager provides comprehensive, trauma-informed advocacy and case management services to child victims of abuse and their non-offending family members. The position focuses on ensuring access to supportive services, navigating systems, and promoting victim rights in alignment with Cal OES AT Program guidelines. The Advocate serves as a key point of contact for families, offering emotional support, education, and resource coordination.

Requirements

Bachelor’s degree in Social Work, Human Services, Criminal Justice, Psychology, or a related field; or equivalent experience.
Minimum of one (1) year of experience providing advocacy, case management, or direct services to victims of crime, children, or families.
Knowledge of victim rights, trauma-informed care, and child abuse dynamics.
Strong interpersonal and advocacy skills with the ability to engage diverse populations.
Excellent organizational, documentation, and time-management skills.
Ability to maintain confidentiality and comply with mandated reporting laws.
Effective written and verbal communication skills.
Ability to work collaboratively with internal staff and external partners.
Excellent communication and writing skills
Experience with and/or understanding of crisis intervention and vicarious trauma
Understanding of, and commitment to, social justice, and the agency’s mission and organizational values
Ability to work flexible hours
Excellent written communication skills
Ability to work independently and manage time effectively
Strong initiative and ability to suggest and implement new social media strategies
Intermediate to advanced knowledge of Microsoft Word, Excel, and PowerPoint and/or Google Docs and Google Sheets
Driving is an essential function of this position. All candidates must have: Reliable transportation A valid driver's license Proof of insurance and ownership for personal vehicles used during work duties The ability to qualify for the agency’s insurance coverage
This position requires the ability to work flexible hours and under stress. Individual should be available via cell phone at all times. Requires annual tuberculosis screening.
Must be able to manage exposure to sensitive and emotionally challenging content.
Fast paced work environment with multiple demands presented at all times. Environment can become stressful due to client and staffing demands.

Nice To Haves

Experience working with child abuse victims or within a child advocacy center or MDT setting.
Bilingual or multilingual abilities relevant to the community served.
Familiarity with Cal OES-funded programs or victim services reporting requirements.
Language: Spanish Highly Preferred
Second language strongly encouraged, Spanish preferred
Knowledge of Salesforce databases preferred.

Responsibilities

Provide crisis intervention, emotional support, and ongoing advocacy to child abuse victims and their families.
Conduct intake assessments to identify client needs, safety concerns, and service gaps.
Develop and implement individualized case plans in collaboration with clients and multidisciplinary partners.
Assist clients with navigation of systems including law enforcement, child welfare, medical, legal, and social service systems.
Provide information and education regarding victim rights, available resources, and program services.
Coordinate referrals to internal and external services such as counseling, medical care, housing, and financial assistance.
Participate in multidisciplinary team (MDT) meetings and case coordination activities as appropriate.
Maintain accurate, timely, and compliant case records and data required by Cal OES and agency policies.
Advocate for client needs while maintaining professional boundaries and confidentiality.
Support program outreach and community education efforts as assigned.
Other duties as required.