Case Manager-Victim Advocate, 37.5 Hrs

UMass Memorial Health•Worcester, MA

2d•$20 - $33

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Job Description I. Major Responsibilities: 1. Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed. 2. Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies. 3. Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers. 4. Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources). 5. Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources. 6. Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. III. Physical Demands and Environmental Conditions: Position requires travel from base location to other facilities and patient residences with primary work being indoors in both patient care facilities and alternative patient care environment

Requirements

Ability to develop a working knowledge of CHL’s service lines in order to appropriately triage individuals being assessed for services.
Excellent oral communication and computer skills
Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
Ability to use office equipment, including copy machines, computers, printers, telephones.
Ability to organize complex tasks and meet deadlines.
Grade C02:HSD/GED required, bachelor's degree preferred in mental health field
Grade C04: Case Manager II: Requires a Bachelor's degree ; preferably in the field of psychology or human services
Satisfactory CORI background check.
Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company.
Driving and a vehicle are not requirements for Acute Treatment Services/Detoxification (ATS), Clinical Stabilization Services (CSS), Transitional Support Services (TSS), or Community Crisis Stabilization (CCS).

Nice To Haves

Prior experience in a behavioral health or social services setting.
Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
Working knowledge of Electronic Health Records (EHR).
Associate’s degree.

Responsibilities

Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.
Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.
Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources).
Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources.
Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.