Case Manager - Veterans

Friendship Place • Greenbelt, MD

352d • $58,117 - $63,506

About The Position

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field. This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Requirements

• High School Diploma/GED Required
• Bachelor's Degree Preferred
• At least 1 year experience in case management, customer service, community resources provider or similar setting preferred
• Valid driver's license and ability to operate motor vehicle
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry preferred
• Experience providing services to families preferred
• Strong written and verbal skills
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player

Responsibilities

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement and revise 90-day housing stability plan with Veteran Families
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants, when safe and appropriate
• Foster wellness and independence
• Engage participants and assess individual needs, preferences and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA
• Participate in multidisciplinary meetings and regular supervision
• Maintain paper and electronic files
• Maintain participants' electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Attend professional trainings and conferences as required
• Minimum of 50% of time spent in the field
• Perform all other duties as assigned

Benefits

• Low-cost health insurance
• Health reimbursement
• Flexible spending accounts
• Employer-paid dental
• Vision insurance
• Short and long-term disability
• Life insurance
• 403B defined contribution plan matching
• Employee assistance programs
• Professional development
• Employee resource groups
• 14 paid holidays
• 15 days of vacation and 10 days of sick leave during 1st year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees