Case Manager Supervisor

MCHS Family of Services • Detroit, MI

69d

About The Position

As part of the treatment team, the Case Manager Supervisor plans, directs, and coordinates the activities of the Case Managers within the youth housing community programming; oversees the Case Management team to ensure it meets agency expectations and goals; ensures the Case Management team maintains compliance with agency and/or grant requirements; assesses Case Management needs, develops goals and ensures that the Case Management team has a cooperative working relationship with all of the programs that they serve and, overarching, within the agency itself; supervises assigned staff and assists them in their job duties.

Requirements

• Bachelors degree in Social Work, Counseling or Psychology from an accredited college or university; and three (3) years of experience in a child caring institution.
• Masters degree in Social Work, Counseling or Psychology from an accredited college or university; and two (2) years of experience in a child caring institution.
• Possession of a certified full license for the State of Michigan.
• Computer and software applications (Windows, MS Office, Internet applications, etc.) necessary to perform the duties of the position.

Nice To Haves

• Demonstrate leadership.
• Motivate, develop, and direct people as they work; identify the best people for the job.
• Manage time and multiple priorities; meet deadlines.
• Effectively communicate verbally and in writing.
• Relate to youth and gain their respect and confidence.
• Perform behavior management techniques to control aggressive behavior.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend and conduct agency training and maintain necessary certifications and licenses.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business or to transport clients as needed.

Responsibilities

• Manage Case Management team to ensure it operates within the rules, regulations and guidelines set forth by the agency, HAND expectations and COA.
• Establish and oversee administrative procedures to meet objectives set by the program director and senior management in each program; participate in developing department goals and objectives.
• Establish and maintain Case Management systems, records, and reports; recommend new approaches, policies, and procedures for continual improvement of Case Management services.
• Supervise assigned staff and volunteers to ensure that they are functioning within the requirements of their job duties; provide guidance, training, assistance, and support to staff when needed, including planning, performance management, professional development, adjusting workloads as necessary, and addressing and resolving complaints to create a climate of teamwork and motivation.
• Act as expert for external partners; work with the program director regarding Case Management or program licensing/certification rules, relicensing, complaints, and rulings to ensure ongoing compliance with all agencies, licensing, contractual, and legal obligations and requirements.
• Operate within the guidelines of the Employee Handbook, program’s Operations Manual, Policies and Procedures and grant guidelines.
• Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.
• Other duties as assigned.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees