Case Manager Supervisor (49144)

WESTCARE INC•Key West, FL

8h•$62,000 - $72,000

About The Position

This position is responsible for the daily operation of the case management programs at all locations including adult and children. This position must be knowledgeable in Department of Children and Families regulations including but not limited to 65E-15 FAC, 65D-30.; Medicaid regulations as it pertains to case management and DCF contractual requirements as it pertains to case management programs.

Requirements

Class D driver’s license or ability to obtain class D within one month of hire
Florida Certification Board Certification as CBHCMS or within 1 year
Bachelor’s degree with major course work in a human service field and 4 years’ experience with target populations.
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Knowledge of client rights and ability to apply client rights principles to everyday situations and under all circumstances
Knowledge of HIPAA, 42 CFR Part 2, and other regulations governing confidentiality, privacy, and security as it relates to behavioral healthcare
Knowledge of GCC mission, vision, goals, and values
Knowledge of Incident Reporting and related procedures
Knowledge of GCC continuous quality improvement activities and related performance improvement philosophy
Knowledge of GCC ethical behavior standards including knowledge of corporate compliance plan, cultural diversity plan, emergency plans, environment of care plan, accessibility plan, and GCMK code of Ethics
Ability to meet requirements of Department of Children and Families/Department of Corrections background check
Demonstrated knowledge of billing expectations including documentation sources and requirements for reimbursement
Demonstrated active participation in agency continuous quality improvement activities
Working knowledge of behavioral health terminology
Demonstrated ability to deal with crisis situations
Demonstrated ability to handle a client concern/grievance according to agency protocol.
Demonstrated ability to establish and maintain effective working relationships with clients, co-workers, external partners, and regulatory agencies
Demonstrated ability to translate the organizational mission, vision, and goals into daily action for you and your staff
Extensive knowledge of management techniques and administrative practices in area of responsibility include ability to appropriately and efficiently identify, prioritize, and follow through on assignments.
Demonstrated ability to manage change, provide program management, and achieve results
Demonstrated ability to develop short- and long-term action plans that meet the identified goals and objectives and contribute to the overall mission of the agency.
Demonstrated ability to find balance in daily situations requiring critical thinking and seeing the larger picture
Demonstrated ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.
Meets or exceeds staff development and training requirements at all times
Conducts qualitative and quantitative analysis of work generated by program/department
Apply the principles of education to all staff development and training opportunities
Take actions to be fiscally accountable for budget revenues and expenses
Copes and manages changes and helps others to do the same
Anticipates agency needs; anticipates potential problems and demonstrates resourcefulness in resolving them
Collaborate with staff and other managers to create systems and problem solve ongoing issues that impact service delivery; utilizes judgment in selecting alternative courses of action
Follows professional standards and agency’s policies, procedures, and protocols
Willingness to meet, communicate, and problem solve with a cross section of people
Investigate all reported incidents and unusual occurrences
Works in a way that promotes a safe environment and creates no safety hazards for self, colleagues, or clients
Serves on internal and external committees as appropriate and contributes to special projects and ad hoc committees including PI projects
Schedules meetings, prepares minutes, and plans agendas to provide staff with input regarding the agency
Participates in HR related activities associated with program unit: recruitment and selection, hiring and termination, mentoring, counseling, and performance evaluations
Maintains current knowledge of regulatory compliance related to areas of supervision
Incorporates client satisfaction PI data into program service delivery goals
Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees’ essential job functions and to observe client behavior and activities in and out of the facility.
Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
Requires the ability to work under stress and in emotionally charged settings.
The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

Nice To Haves

Master’s degree in counseling or related human service field and/or Florida Licensed Clinician is preferred

Responsibilities

Provides daily supervision of assigned staff to ensure program meets all standards
Conducts staff performance evaluations in a timely manner
Provides leadership and oversees the case management team
Participates in weekly treatment team staffing and critical point staffing to ensure clients receive appropriate services
Functions as the single point of contact for Care Coordination and Case Management with managing entity. Completes reports as required.
Inspects and monitors charts and documentation to be in compliance with all applicable licensure, certification, and accreditation standards
Conducts staff meetings no less than once a month and provides documentation of the meeting through the approved agency format
Assures that all staff documentation of client care meets GCC and funding source standards
Acts as liaison with appropriate community agencies and advocates in a professional manner.
Assists staff in mentoring, training and monitoring regarding agency and Medicaid requirements including service manager, eligibility, authorizations, service plans, caseloads and required documentation
Provides weekly supervision to staff and quality record reviews
Compiles required reports reporting with all case managers and care coordinators on a monthly basis
Serves as liaison for the Homeless Management Information System and Monroe County Homeless Continuum of Care
Oversees Forensic Case Management and Diversion at the Monroe County Detention Center
Links individuals to and from the Florida State Hospital back to community environment
Functions as information conduit for resources for the case managers to disseminate to clients
Assumes other appropriate related duties or responsibilities as assigned or as the need arises.