Case Manager Supervisor

CP Unlimited • New York, NY

94d

About The Position

Under the direction of the Director of Social Services, the CMS is responsible for the daily oversight and performance of eight case managers in a men emergency shelter. The position will ensure the delivery of quality services to all clients on a 24-hour basis as per CPU and NYC Department of Homeless Services (DHS). The Case Work Supervisor will work closely with Director of Social Services to provide support to Case Managers in coordinating and delivering high quality of care to people served.

Requirements

• Bachelor’s degree with 2 or more years of experience working with disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues and the homeless population.
• A master’s degree in human services in a related field plus one year of experience working with a vulnerable population, preferred.
• Possess knowledge and skills necessary to develop strong linkages with city and community-based services in order to secure services timely for clients.
• Knowledge of housing programs and opportunities for single male, preferred.
• Ability to be flexible with schedule as needed.
• Computer-literate and must have knowledge of Microsoft Office applications.
• Strong computer skills including Microsoft Word, Excel and PowerPoint.
• Knowledge of CARES DHS System preferred.

Responsibilities

• Assign cases to Case Managers and oversee their work to ensure that they are meeting the standards of performance correctly and efficiently.
• Ensure that ILP are conducted bi-weekly and that clients are seen on a weekly basis.
• Provide staff training on areas of their work necessary for good delivery of services.
• Arrange for case presentations and assist case managers with case selection.
• Hold morning huddles with case managers to review and plan for corrective action.
• Schedule work according to priorities.
• Hold individual and group supervision with the Case Manager’s team.
• Provide individual counseling, advocacy and support to clients when necessary to review cases and address problems.
• Conduct regular case reviews to ensure files are in compliance.
• Engage in community outreach efforts to identify housing opportunities whenever possible.
• Develop and maintain relationships with government partners and supportive community-based organizations.
• Coordinate services with other agencies to ensure that clients receive the care they need.
• Serve as a resource for the shelters’ social services department staff.
• Represent CPU at city and statewide coalitions, task forces and committees as necessary.
• Participate in monthly staff meetings, case conferences and training seminars as indicated by Director of Social Services.
• Assist with reports and program evaluations.
• Perform other duties as assigned by the Director of Social Services.
• Interpret regulations, policy and changes for the Case Managers.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees