Case Manager (Student Development Specialist II)

Texas A&M University System•Galveston, TX

1d•Onsite

About The Position

The Case Manager plays a vital role in supporting student success and well-being by providing proactive case management and resolution services. Under the guidance of the Director of Student Assistance Services, this position works closely with the CARE Team and collaborates with faculty, staff, families, and community partners to address challenges impacting students and minimize academic disruptions. This role is ideal for a dynamic professional passionate about empowering students and creating a supportive campus environment.

Requirements

Bachelor’s degree or equivalent combination of education and experience
1-2 years of related specialty
Valid driver's license and clear driving record
Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Ability to work with sensitive information and maintain confidentiality.
Strong interpersonal and organizational skills
Demonstrates skills in case management, social work and community resourcing
Demonstrates knowledge of basic need resource management and at-risk student populations in college
Knowledge of crisis intervention strategies to support the safety and success of campus community members
Attends meeting & conferences concerning students and with student group at times beyond usual working hours
Ability to multitask and work cooperatively with others
This position is security sensitive
This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

Nice To Haves

Familiarity with MAXIENT platform
Master’s in Social Work, Counseling, Psychology, Student Administration, Higher Education Administration, Educational Leadership, or related field

Responsibilities

Case Management Conduct initial intake meetings with persons of concern, assess needs, and create an action plan and case notes within the Maxient system
Provides crisis intervention support to connect persons of concern to referrals to appropriate resources internal and external to the campus
Participates as a member of the CARE Team. Coordinates and tracks CARE Team and basic needs action plans and ensures continuity of care for the campus community as needed
Prepares reports, statistics, assessments, evaluations, and documents case management in a timely manner
Remain current and trained on standards and best practices, emerging strategies and interventions, and research on the local, state, and federal levels, supporting the reductions of threats to the campus community and connecting students of concern to supports necessary to enable retention and student success Examples include NABITA, MAXIENT, VAWA, Title IX, emergency management, Clery Act, etc.
Monitor students of concern on the CARE agenda and monitor if students are complying with behavioral expectations. Make appropriate referrals to behavioral health resources as needed and work with these resources to make a plan for communication to faculty and staff regarding student absences for medical care needs
Assist with parenting/pregnancy requests (as applicable with CR/TIX); contact students and inform them of the parenting and pregnancy process and explain the acceptable medical documents that will need to be submitted and provide appropriate support measures
Community Development/Engagement Develop and maintain a database of referral resources for social service agencies (including housing, mental health, financial support, food services, & other basic needs) within campus and local communities
Maintains relationships with support agencies and resources to connect the campus community to long term support
Assist in the development and implementation of policies related to basic needs, including outreach and education, campus wellness initiatives, departmental publication, website, and social media
Student Staff Support Assists the department to select, supervise, develop, train and evaluate student staff and volunteers
Coordinates staff duty schedules and responsibilities
Holds regular meetings with staff to communicate departmental needs
Representation and Other Duties as Assigned Represents SAS in Professional Development Opportunities, Presentations, Committees, both internal and external to the campus
Advocates for student needs through case management lens
Drives university vehicles for events and meetings including supporting the basic need resources & 12th Van
Participates in department and division wide activities
Provide support as needed that meets the mission and goals of the department and/or university