Case Manager, Specialty Accounts

KARL STORZ • El Segundo, CA

9d

About The Position

Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a Specialty Accounts Case Manager, where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.

Requirements

• 4+ years in customer service, call center, or account management
• Strong communication, customer service, and collaboration skills
• Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
• High attention to detail, sound judgment, and critical-thinking skills
• Comfort using office systems and standard computer applications

Nice To Haves

• 2+ years working with customer/master data; SAP MM experience a plus
• Advanced proficiency in Microsoft Excel and Word
• Exceptional organizational and multitasking abilities

Responsibilities

• Manage donation orders, returns, replacements, repairs, and CTI facility orders
• Create and maintain customer accounts and ship-to addresses in SAP
• Ensure data accuracy by preventing duplicate customer records
• Review and fulfill consignment agreements and booking corrections
• Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
• Analyze transaction data, generate reports, and identify improvement opportunities
• Support distributor tracing, commissions adjustments, and ad hoc requests
• Provide backup support to the Special Processes Case Manager

Benefits

• You’ll be part of a collaborative, cross-functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees