Case Manager, Single Adult Shelter

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Lowell, MA

1d • Onsite

About The Position

Summary: The program supervisor is responsible for managing all aspects of the LTLC social services program serving homeless and disadvantaged people.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Requirements

• Bachelor’s degree required; Master’s degree preferred
• 1-3 years serving homeless population
• Must have commitment and ability to work with others to change systems which obstruct the growth and development of homeless and disadvantaged persons
• Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent), diverse interests, and respond to ever-changing community dynamics
• Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills
• Must have excellent verbal and written communication skills
• Proficient in Microsoft Word and Excel
• Must have a valid driver's license

Nice To Haves

• Previous supervision experience preferred

Responsibilities

• Plan and develop program services according to client needs.
• Participates weekly program staff and team meetings.
• Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant.
• Prepare monthly program report to be submitted to the CM Supervisor.
• Maintain monthly and annual statistical activity reports as requested by funding sources.
• Maintain direct contact with client population through continued service delivery and by acting as back-up for direct care staff when necessary.
• Work with staff to provide them guidance and ensure optimal delivery of services to clients.
• Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program.
• Works collaboratively with the City of Lowell CoC as directed by CM Supervisor.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level