Case Manager/Resource Coordinator

Veritas HHS LLC•Asheville, NC

30d

About The Position

The NCP Case Manager/Resource Coordinator is responsible for managing an assigned caseload for noncustodial parents (NCPs) who require supplemental services to overcome barriers to supporting their children, including incarceration. This individual is responsible for identifying community resources, developing linkages with those resources, determining NCPs' needs for supplemental services and making appropriate referrals for services. Duties also include other Case Management tasks based on office need. This individual reports to the Team Leader.

Requirements

Bachelor's degree preferred in psychology, social work or related field.?
At least two years of experience in legal environment or government case processing; public contact experience and knowledge of community service organizations preferred
Education can be substituted for years of experience
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Responsibilities

Under the leadership of the Program Manager, work with community groups, organizations and employers to meet the service needs of low-income NCPs
Inform and educate target audiences about the program’s goals, services, requirements, and processes
Collaborate with office management and case managers on processes and procedures for case management and referrals to the NCP Resource Coordinator?
Coordinate referrals to community services and monitor for participation
Analyze case information and take next steps pursuant to State policies and procedures
Under supervision of staff attorney, prepare legal documents and correspondence related to a case
Work state automated system prompts to keep case information current and support automated case actions
Track own performance through special reports
Receive, evaluate, and resolve customer problems and complaints
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns
Other related duties as assigned