Case Manager - Resource Center

Community Teamwork•Lowell, MA

1d•$24 - $25

About The Position

Case Manager - Resource Center Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: Pay Range $24.34 - $25.07 per hour Casual work environment 4 weeks of Paid Time Off Medical, Dental, and vision insurance Paid Life Insurance Tuition reimbursement 12 paid holidays (including one floating holiday) Paid sick leave Career advancement and professional development opportunities 5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on your own Great co-workers and a great mission with an outstanding Community Action Agency 37.5 hour work week The Case Manager is responsible for providing case management to participants. Provide advocacy, support, and referral information and assist individuals or families to overcome barriers to become self-sufficient.

Requirements

High School Diploma or equivalent required.
Minimum of one-year assessment, advocacy and case management work in a Human Service field required.
Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
Demonstrated knowledge of community resources available to low-income individuals and families.
Excellent customer service, organizational, oral and written communication skills.
Ability to manage multiple priorities and work in a fast-paced environment.
Ability to work and travel between Bedford, MA and Lowell, MA locations.
Must have reliable transportation.
Proficient computer skills required in basic computer software and data collection systems.
Excellent crisis management skills.
Ability to maintain accurate records and confidentiality of information.
Excellent attention to detail.
Valid driver's license.

Nice To Haves

Bachelor's Degree in related field preferred.
Bilingual English/Spanish strongly preferred.

Responsibilities

Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements.
Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
Help clients build self-sufficiency plans.
Assist clients to transition to self-advocacy roles.
Advocate on behalf of clients and attend administrative hearings if necessary.
May perform home visits and/or unit inspections.
Establish, evaluate and monitor goals for clients linked to measurable outcomes.
Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals.
Enter required data into the agency databases with reporting as required.
Provide emergency response management to address any crises or safety issues that may arise.
Accompany and/or transport participants to appointments as necessary.
Assist families with arranging appointments.
On-call duties as assigned.
Uphold the values of CTI Equity, Integrity, Compassion.
Perform other related duties as assigned.

Benefits

Pay Range $24.34 - $25.07 per hour
Casual work environment
4 weeks of Paid Time Off
Medical, Dental, and vision insurance
Paid Life Insurance
Tuition reimbursement
12 paid holidays (including one floating holiday)
Paid sick leave
Career advancement and professional development opportunities
5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on your own
Great co-workers and a great mission with an outstanding Community Action Agency
37.5 hour work week