Case Manager -Recovery Support Specialist Crisis Care Counselor -RSS (53914)

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT • Aurora, IL

6d • $21 - $21

About The Position

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a Case Manager- Recovery Support Specialist -Crisis Care Counselor who exemplifies that mission and wants to work for an organization that makes a difference. The Crisis Care System is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. This position creates the opportunity for a person with lived experience who is in recovery from mental health diagnosis or co-occurring substance use disorder. A Crisis Care Counselor-Mobile Recovery Support Specialist is responsible for the following Utilize lived experience with mental health diagnosis to support clients with, (1) decreasing mental health dysfunction, (2) increase community functioning, and (3) assist clients in achieving recovery goals. Providing crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line. Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line. Provide in person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone. Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client’s needs are being met to promote and maintain community stabilization. Maintain documentation required for crisis intervention services provided on the phone and in the community

Requirements

• High School or Equivalent
• Some mental health experience preferred, individual must be in recovery from mental health illness or co-occurring mental illness and substance use disorder
• Position requires ability to communicate in-person, telephone and in group settings.
• Requires frequent standing; walking, navigation of stairs on a regular basis, Ability to provide services in clients’ homes and in the community.
• Ability to drive and work overnights is required.
• Flexibility to work evening/overnight/weekend/rotating holidays
• Ability to work rotating on-call shifts.
• Cover non-scheduled shifts as needed
• Reliable means of transportation to and from work
• Maintain automobile liability insurance as defined by AID’s personnel policies
• Maintain valid Illinois driver’s license
• Drive self and clients in agency or personal vehicle.
• Ability to work with diverse populations, demonstrating cultural competency and community awareness
• May be required to work multiple locations
• Complete Training as required within 30 days of hire including: First Aid, CPR, Non-violent Crisis Intervention Training, CEU’s, and other relevant trainings session assigned by manager.

Nice To Haves

• Bachelor’s degree in a human services field preferred
• Bilingual -Spanish Preferred
• CRSS (Certified Recovery Support Specialist) certification preferred, or certification requirements should be met within one year of hire, and certification obtained within 18 months (about 1 and a half years) and maintained throughout employment.

Responsibilities

• Attend to scheduled work hours and be flexible to meet client and program needs, as assigned by Program Manager or Director.
• Respond to calls from shift start to shift end.
• Respond to calls upon being dispatched · Provide Crisis Line Coverage when not providing Mobile Response.
• Provide effective individual crisis counseling and crisis intervention assessments.
• Consult with family members, case manager, previous and existing service providers, and other outside resources as appropriate
• Use intervention tactics to reduce symptomology
• Responsible for providing independent program coverage when scheduled or in emergency situations.
• Complete documentation appropriately to meet the requirements of program funders and applicable administrative rules.
• Provide effective telephone counseling service through active and empathetic listening and motivational interviewing.
• Complete required documentation on a timely basis
• Billing within the next 2 shifts, AND prior to program billing deadlines.
• Complete MCRT Daily logs, Dispatch logs, 988 follow up and icarol contact logs, before the end of the working shift
• Attend clinical supervision a minimum of once per month & as assigned.
• Must meet monthly minimum predetermined productivity standards. When Applicable
• Complete all necessary assessments including the crisis intervention and suicide assessment and required documentation including billing notes in accordance with Rule 132 standards
• Develops and implements crisis safety plans and resource follow up in collaboration with the client, other providers, and other parties as identified by the client, following the standards of Rule 132, payers, and accreditation bodies
• Provide case management follow up for clients to support linkage to services
• Maintain records of individuals served on the MCR-T in accordance to Rule 132, payers, and accreditation bodies. Assist MCR-T Lead in conducting regular quality assurance of MCR-T records.
• Maintain open and effective communication with agency and provider staff, family, and others in response to client’s identified needs, and client assistance/service needs.
• Navigate Cx360, have a working knowledge of opening clients to programming and ensure client profile is completed
• Navigate crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation
• Recognize emergency situations and take appropriate action. Contact Manager and Director per procedure. Complete necessary paperwork correctly (incident reports, petitions, case notes)
• Participate in training and development opportunities as assigned.
• Promote awareness of mental health, both internally and externally.
• Fulfill other functions on the team, as needed.
• Adhere to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health
• Fulfill other functions on the team, as needed.
• Manage schedule in a manner that allows timely completion of all duties and be available to program after hours.
• Be on time to scheduled shifts and trainings, clock in and out per agency policy.
• Maintain agency payroll system to ensure all hours are reflected accurately at all times, add punch requests as necessary.
• Request scheduled and unscheduled PTO utilizing the agency payroll system, per agency policy. All PTO requests must also be sent directly to the Manager via email for approval.
• Follow program and agency procedures for notifying management when unable to attend a scheduled shift/ training
• Ensure the coordination of services in the community to meet client needs (financial, legal, advocacy, medical, etc.)
• Provide transportation to clients in personal or agency vehicles when necessary.
• Acquire and maintain certifications in First Aid, Adult CPR, Non-Violent Crisis Intervention (CPI), OIG Rule 50, Infection Control and Aetna Compliance and Fraud trainings as well as any other trainings assigned by Manager.
• Attend and participate in agency and program committees, events and fundraisers as assigned.
• Maintain a positive and professional working relationship with coworkers, agencies and other stakeholders.
• Perform all other job duties as assigned and in accordance with the Association policies and procedures.
• Promotes client wellness through coaching, counseling, consultation, motivational enhancement, and information and referral services to clients, as needed.
• Communicates with service delivery partners, which may include Physicians, Nurse Practitioners, Counselors, Pharmacists, Employers, Community Supports, and other Health Professionals, as needed, to facilitate the achievement of client’s wellness objectives.
• Promote awareness and respect for the diversity of our clients, employees, families and other stakeholders.
• Maintain a team approach.
• Seek out both inter agency trainings and outside entities to increase professional knowledge and enhance clinical skills
• Provide consultation to other AID staff to assist in managing crisis situations for agency clients.
• Manage personal wellbeing to ensure adequate performance and professional judgment at work

Benefits

• $1000 sign on bonus for full-time
• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees