Case Manager - Reception & Placement

U.S. COMM FOR REFUGE • Houston, TX

59d

About The Position

The Reception and Placement Case Manager will provide support to new refugees served by the USCRI – Houston’s Field Office. Through the provision of direct services, The Reception and Placement Case Manager will arrange services for new refugees and support them during the resettlement period. This position reports to the Senior Field Office Director.

Requirements

• High School degree required; undergraduate degree preferred;
• Experience in case management or social work preferred;
• Bilingual/multi-lingual preferred.
• Ability to work as a team member and independently, with high level of self-motivation;
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail;
• Ability to work independently as well as be a team player;
• Exceptional interpersonal skills, including keen listening ability and relationship building;
• Proficient in Microsoft Office;
• Flexibility to work evenings and weekends on an as needed basis;
• Must have a valid State issued driver's license, insurance, clean driving record and personal transportation;
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace; and
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

Responsibilities

• Arrange housing, healthcare, social services, service providers and interpretation for newly arriving refugees in the Houston area;
• Maintain case files, submit written reports as required;
• Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement;
• Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community;
• Attend stakeholder meetings and work with community partners to learn about resources for refugees and make referrals when needed;
• Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary; and
• Perform other job-related duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees