Case Manager - Rapid Rehousing (4885)

MERCY HOUSE•Santa Ana, CA

1d•$23 - $23

About The Position

The Housing Solutions Case Manager supports clients in securing and maintaining permanent housing using the Housing First model. Under the supervision of the Housing Solutions Manager, this role provides case management and housing advocacy services to individuals and families enrolled in Rapid Re-Housing and Homelessness Prevention programs. The position conducts assessments, develops housing plans, monitors progress, and promotes long-term housing stability. Bilingual in Spanish is highly preferred.

Requirements

Bachelor’s degree in social work or a related field and/or four years of experience in social work or human services in a public or private organization (required)
Valid California driver’s license, proof of insurance, and a reliable vehicle required; must be comfortable using a personal vehicle for home visits, shelter visits, and community-based meetings
Ability to work effectively with a diverse population and demonstrate ethical behavior
Ability to plan, organize, and prioritize duties
Ability to perform crisis intervention as needed
Ability to communicate clearly both verbally and in writing
Ability to maintain a positive, professional, and safe environment while on duty
Ability to establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
Ability to work in a fast-paced environment while maintaining confidentiality of sensitive client information
Dependability, responsibility, and respectful communication skills
Proficiency in Microsoft Office programs and basic typing, email, and internet skills
Ability to work some weekends and/or evenings to respond to crisis situations as needed

Nice To Haves

Experience working with the homeless population is highly preferred
Bilingual in Spanish is highly preferred
Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value

Responsibilities

Conduct intakes, assessments, and develop individualized housing stabilization plans
Provide ongoing case management, goal tracking, and barrier resolution
Assist with housing searches, landlord engagement, mediation, and housing retention
Connect clients to community resources and provide tenant education and advocacy
Maintain accurate documentation (GIRP notes, HMIS, case files, program logs)
Conduct home visits and complete required recertifications
Participate in FST, MDT, and Coordinated Entry System (CES) meetings
Manage an assigned caseload and meet program timelines
Collaborate with staff and community partners to support housing outcomes
Attend meetings, supervision, and trainings
Maintain confidential records in compliance with agency policies and HIPAA
Utilize agency software systems and respond promptly to communications
Work independently, prioritize tasks, and complete special projects as assigned
Perform occasional lifting (up to 25 lbs.) and prolonged desk/computer work