Case Manager - Rapid Rehousing (RRH)

HousingPlus•New York, NY

28d•Onsite

About The Position

The Rapid Rehousing Case Manager is a key part of the Housing Plus RRH program. The case manager carries a caseload of families, individuals, or a combination of both, and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

Requirements

Ability to work onsite 5 days per week
Experience working with justice-impacted populations, preferably working with women experiencing homelessness histories, behavioral health needs, and/or criminal legal history.
Solid knowledge of case management and motivational interviewing.
Proficiency in using Microsoft Office, AWARDS, and Google Meet
Good organizational, interpersonal communication, and writing skills
Ability to work as a team member.
Ability to work as a team member.
Familiarity with Human Resource Administration (HRA) policy and procedures.
Excellent organizational, interpersonal communication, and writing skills.
Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite.
Must possess the ability to format and work within spreadsheets and Word Documents.
Experience using case management databases preferred.
Some evening/weekend hours may be required.
Associate or Bachelor's in Human Services or Social Services or related field
Minimum of 2-3 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.

Responsibilities

Conduct initial intakes and assessments and annual assessments as required.
Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
Provide case management, counseling sessions and support services as required.
Refer tenants to other agencies, community service providers and resources as needed.
Collaborate with providers to ensure compliance.
Assist families and/or individuals with achieving goals of self-sufficiency and independent living.
Work with individual and/or the entire family to improve family functioning.
Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
Maintain tenant case files that are organized and easy to navigate.
Ensure case files include AWARDS and supporting documentation for all family members as required.
Maintain housing goal of zero rental arrears for each family and/or individuals.
Provide emergency and crisis interventions.
Conduct monthly home visits as required for entire caseload.
Attend program meetings, agency-wide meetings, and staff training.
Perform program objectives in accordance with NYC CoC and all protocols according to HousingPlus and government funder policies and procedures and requirements.
Other tasks as assigned.