Case Manager - PSH (Reseda)

L.A. Family Housing Corporation • North Hollywood, CA

4d • $26

About The Position

The Housing Stabilizer will provide intensive, home and community-based case management services to our medium to high acuity households transitioning out of homelessness. Utilizing best practices, the Housing Stabilizer will be responsible intensive case management, assessments, goal, and service planning, linking to resources, and crisis intervention for a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. This position is a collaborative role in partnership with local community-based organizations and other service providers to work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client’s specific needs related to housing, health, mental health, and income.

Requirements

• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters
• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs
• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field
• Strong advocacy, conflict resolution, and time management skills
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team
• Ability to work a 9/80 work schedule
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Regular and prompt attendance in the office is required at all times
• Travel is a regular duty for this position and is required 70% of the time
• Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Maintain and execute confidential information according to HIPAA standards
• Respond in a timely manner in all aspects of communication with team members, participants, and partners
• At least one (1) year of work history and relevant transferrable skills

Nice To Haves

• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred
• Bilingual proficiency in Spanish/English is preferred but not required
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software

Responsibilities

• Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles
• Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability
• In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goals
• Maintain accurate and current client files with all required documents and data in agency records and electronic databases
• Adhere to documentation standards set forth by the program contract and LA Family Housing policies
• Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households
• Advocate on behalf of clients to address issues and barriers between landlords and participants
• Assist with referrals and linkage to eviction prevention and fair housing resources
• Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness
• Participate in the agency’s internship program and provide mentoring/coaching to new team members as needed
• Participate in case conferences, staff meetings, and community meetings as required
• Perform additional tasks, projects, and responsibilities as assigned by the supervisor
• Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients
• Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units
• Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings
• Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc.

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees