Case Manager/Peer Specialist

UMass Memorial Health • Fitchburg, MA

11d • $20 - $33

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed. Coordinates essential services to individuals and families seeking services at Community Healthlink.

Requirements

• High school diploma/GED.
• Satisfactory CORI background check.
• Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company.
• Ability to develop a working knowledge of CHL’s service lines in order to appropriately triage individuals being assessed for services.
• Excellent oral communication and computer skills
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
• Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones.
• Ability to organize complex tasks and meet deadlines.
• High school diploma/GED plus 5 years of related experience OR Associate's degree plus 3 years of related experience.
• Work experience in a human service or behavioral health setting.

Nice To Haves

• Associate’s degree.
• Prior experience in a behavioral health or social services setting.
• Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
• Working knowledge of Electronic Health Records (EHR).

Responsibilities

• Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.
• Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
• Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.
• Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources).
• Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees