Case Manager, MCOT

Gulf Bend Ctr•Victoria, TX

65d•$18

About The Position

Provides crisis intervention services to reduce symptoms of severe and persistent mental illness or serious emotional disturbance and to prevent admission of an individual to a more restrictive environment.

Requirements

A bachelor's degree from an accredited college or university and minimum number of hours equivalent to a major in social, behavioral or human services or is a registered nurse or is an LPHA. (Social, behavioral, and human services: psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human growth and development; physician assistant; gerontology; special education; educational psychology; early childhood intervention; or early childhood education.)
Knowledge of DSM V mental disorders.
BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas or LPHA.
Walking
Operating office equipment
Standing
Operating motor vehicle
Light lifting (under 15 lbs)
Sitting
Ability to see
Identify colors
Light carrying (under 15 lbs)
Hearing (with aid)
Straight pulling
Ability to write
Ability to count
Ability to read
Simple grasping
Ability to tell time
Work in cooperation with family members and community organizations including, but not limited to law enforcement, hospital staff, and other community providers.
Requires travel within in Gulf Bend Center's (7) county catchment area.
Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization.
Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment.
Must have strong attention to detail.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
Ability to solve problems and resolve issues.
Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
Demonstrates appropriate responsiveness to internal/external customer needs.
Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
Completes fleet checklist as required.
Reports all fleet problems directly to the Program Director within 24 hours of identifying problem.
Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Teams, and Zoom.
Ability to type 40 wpm.
Ability to operate office equipment (copy machine, fax).
Must complete all training requirements prior to the due date.
Attend required training and team meetings.
Relias training and any other training required for the role is 100% compliant.
Must maintain regular and reliable attendance, including compliance with the telework agreement.

Nice To Haves

At least six months' experience in providing mental health services to adults, children, and adolescents.

Responsibilities

Responds to crisis activation as required by HHSC contract (emergent, urgent, and routine).
Completes Risk Assessment and works with an individual to determine appropriate safety measures up to and including inpatient hospitalization.
Completes thorough Safety Plan in collaboration with the individual.
Identifies and makes arrangements for inpatient hospitalization when needed.
Submits all documentation according to Center Policy, HHSC contract, Medicaid Rule.
Remains flexible with on-call schedules and is accessible during on-call shifts.
Collaborates with community partners and others involved in a crisis situation as needed.
Completes hospital follow ups as needed.
Completes Intake Screenings as needed.
Provides most of the Crisis Services face-to-face in the community, clinic, local emergency room, and correctional facility.