Case Manager Lead

Volunteers of America - Greater Los Angeles•Los Angeles, CA

27d•$28 - $29

About The Position

The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Associates Degree in Social Work or related field or
A combination of education and relevant experience (Two years total).
Completion of VOALA Case Management training within 6 months of hire.
Minimum of 2 years of experience as a case manager;
Proven Leadership ability

Nice To Haves

Bachelors Degree (Social Work or related)
3 years of experience working with target population
Experience in supervision or lead role preferred
HMIS navigation

Responsibilities

Assign and monitor case load of team:
Review daily referrals and screenings of potential clients.
Designates clients to case manager for intake and ensures all supporting documents are verified
Provides information and referrals for callers and walk-ins
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
May make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management Team
Audit case file on a regular basis for completeness and accuracy
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needs
Participates and assists with outreach events
Other duties as assigned
Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
Responsible for intake, assessments, service planning and service delivery
Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
Collaborate with other service providers to link participants to community resources and supportive services
Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
Develops, performs, and assists with workshops pertaining to veteran households needs
Participates and assists with outreach events
Other duties as required and may be subject to change