Case Manager/Job Developer

Brown Missionary Baptist Church•Southaven, MS

About The Position

Access Connections to Success (ACTS Career Center) is a nonprofit that connects individuals to employment opportunities and job training in Southaven, Mississippi and Memphis, Tennessee. For the last 20+ years ACTS Career Center has been a trusted resource to each community and serves to expandand enhance the support offered to job seekers. Program Overview The ION (Increasing Opportunities Now) Program is a U.S. Department of Labor–funded workforce initiative designed to support justice-involved youth and young adults ages 18–24. The program provides comprehensive case management, workforce readiness training, cognitive behavioral interventions, and employer-connected job placement services to promote long-term employment, economic stability, and career advancement. Position Summary The Workforce Case Manager & Job Development Facilitator is a dual-function role responsible for delivering comprehensive case management services while also performing job development and employer engagement functions for ION program participants. This position works directly with justice-involved youth to address barriers to employment, facilitate workforce readiness and cognitive behavioral curriculum, develop Individual Success Plans, and connect participants to unsubsidized employment opportunities aligned with their skills and goals. This role serves as a critical bridge between participant readiness and labor market opportunity, ensuring both individualized support and employer-aligned outcomes in accordance with DOL performance measures.

Requirements

Master’s degree required in Human Services, Social Work, Public Administration, Criminal Justice, or a related field.
2–4 years of experience in nonprofit case management, workforce development, or social services.
Demonstrated experience working with justice-involved individuals, including those with criminal or juvenile justice involvement.
Strong group facilitation and presentation skills.
Experience working in data-driven environments with strong documentation and reporting requirements.
Proficiency in computer systems and databases (e.g., Salesforce).
Trauma-informed and strengths-based engagement
Workforce readiness and career coaching
Employer relationship building
Group facilitation and instruction
Data integrity and compliance
Cultural competence and youth engagement

Nice To Haves

Experience in job development, employer relations, or workforce placement.
Knowledge of ONET, career assessments, and labor market information.
Experience coordinating with multiple stakeholders, including employers and justice system partners.
Familiarity with Department of Labor–funded programs and performance metrics.

Responsibilities

Conduct participant intake, eligibility screening, and enrollment in compliance with DOL and ION program requirements.
Complete comprehensive assessments to identify employment barriers, service needs, and career interests.
Develop, implement, and monitor Individual Success Plans (ISPs) in collaboration with participants.
Provide individualized case management services using a strengths-based, trauma-informed approach.
Coordinate referrals and supportive services to address barriers such as transportation, education, legal obligations, and basic needs.
Facilitate employment-focused cognitive behavioral intervention (CBI) curriculum in group settings to address attitudes, behaviors, and decision-making related to employment.
Deliver or coordinate job readiness and life skills training, including: o Workplace expectations and professionalism o Resume development and interview preparation o Soft skills, communication, and conflict resolution o Goal setting and career planning
Support participant engagement, attendance, and progression through program milestones.
Identify, cultivate, and maintain relationships with local employers willing to provide employment opportunities to justice-involved youth.
Market the ION program to employers, emphasizing workforce readiness, participant support, and second-chance hiring.
Match participants with appropriate employment opportunities based on skills, readiness, and career goals.
Coordinate interviews, hiring processes, and employment placement activities.
Advocate on behalf of participants with employers as appropriate.
Conduct post-placement follow-up with participants and employers to support job retention and address early employment challenges.
Collaborate with employers and participants to troubleshoot issues impacting performance or attendance.
Support participants in career advancement planning and employment stabilization.
Maintain accurate, timely, and confidential participant records in compliance with DOL, ION, and organizational requirements.
Track and report program outputs and outcomes, including enrollments, completions, job placements, and retention.
Enter and manage data in required systems (e.g., Salesforce or other workforce databases).
Participate in team meetings, case conferences, and performance reviews.
Work closely with the Program Director, Case Management Coordinator, and other program staff to ensure integrated service delivery.
Engage external stakeholders including probation officers, social workers, community partners, and training providers.
Perform additional duties as assigned to support program success.