Case Manager – IWC

Rincon Family Services•Chicago, IL

6d•$40,000 - $45,000

About The Position

The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders.

Requirements

Excellent communication and interpersonal skills (verbal, written).
Case Management and Outreach experience.
Be flexible for potential second and/or third shifts as needed.
Highly organized and detail oriented.
Learn technology quickly.
Ability to engage in many projects at once.
Ability to juggle multiple tasks, set priorities and follow-through on daily tasks in a timely fashion.
Ability to handle confidential information professionally and appropriately.
Fast, accurate analysis and reporting.
Be sensitive to cultural diversity and trauma informed care.
High School Diploma or GED; enrolled in an Associates/Bachelor’s program.
At least 1 year of previous case management experience is preferred.
Knowledge and understanding of the local community and its stakeholders.
Have a vehicle, valid driver’s license, vehicle insurance, and a safe driving record.
Ability to work effectively with peers, individual participants, and groups.
Desire to learn new skills.
Knowledge of community and social service agencies.
Ability to maintain accurate records and necessary paperwork, as well as data entry – Currently Sales Force and Internal Trackers.

Nice To Haves

Bilingual Spanish/English and Bicultural applicants strongly preferred.

Responsibilities

Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training, to name a few.
Be a community ambassador for the program participating in community events, schools, meetings, church gatherings.
Document accurately, neatly, and consistently every and any contact with or on behalf of a participant in the participant’s designated file, as required by funding source.
Work in conjunction with agency staff to ensure that appropriate referrals are made and follow-up services are provided as needed.
Connect families with needed and available community resources.
Follow up and document with referrals agencies to ensure the use/success of the referral.
Weekly case plan development, progress monitoring, advocacy, and referrals.
Provide linkages for clients to community-based services as needed; stay abreast of staff changes and referral procedures at partner agencies.
Participate in staff meetings, staff training, and other duties as assigned by the program supervisor.
Assess and provide urgent care services, items and resources to IWC clients.
Become familiarized with internal and external reporting and case-management programs and procedures.
All other duties assigned.

Benefits

Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits