Case Manager IV

VOA Mid-States

About The Position

The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units at Monarch Station. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance use treatment, and social services. The Case Manager will work directly within the Monarch Station apartment complex, where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively.

Requirements

Master of Social Work or a related Master's degree and more than 7 years of experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree plus 10 or more years of related work experience; or a person with 15 years of experience in the field and no degree would qualify.
Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Ability to work in a fast-paced environment.
Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
Must have a personal automobile, a valid driver’s license, liability insurance, and be willing and able to travel within the full-service area.
Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

Responsibilities

Conduct outreach to community partners and represent VOA values, aiming to raise awareness
Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.
Build connections with local agencies and service providers to strengthen community relationships.
Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support
Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
Educate participants on available supportive services and their rights as program participants.
Assist participants in securing public benefits.
Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.
Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter.
Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact.
Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.
Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness.
Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations.
Participate in Performance Quality Improvement (PQI) duties as assigned by supervisors and the PQI Committee.
Facilitate the Critical Time Intervention (CTI) evidence-based model for program participants.
Advocate for participants by incorporating their cultural values and addressing their specific mental health and homelessness challenges into the development and execution of their case plans.
Identify systemic barriers affecting participants and communicate with organizational leadership to collaboratively identify and implement solutions, considering the unique challenges of individuals with mental health needs and chronic homelessness.
Adhere to all program policies and procedures, as well as the guidelines set forth by the Council on Accreditation, the Office of Resilience and Community Services, and VOA Mid Policies and Procedures.
Demonstrate the ability to work effectively in a fast-paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.
Work closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year
Demonstrate the ability to work effectively in a fast-paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.
Work closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year.