Case Manager, Interim Housing/Family Place

Upward Bound House • Santa Monica, CA

55d

About The Position

Upward Bound House (UBH) is a mission-driven nonprofit ending intergenerational family homelessness. For over 30 years, we’ve delivered a continuum of care—from crisis to permanent housing—rooted in empowerment, collaboration, and trauma-informed practices. About the Role Provide trauma-informed, strengths-based case management and housing navigation to families experiencing homelessness. Manage a caseload of 21 households and support each to secure permanent housing within 120 days of program entry.

Requirements

• 2+ years in housing/homeless services; interim/residential experience preferred.
• Working knowledge of housing programs, landlord engagement, and rapid rehousing.
• Proficiency with HMIS data entry/reporting.
• Commitment to trauma-informed, client-centered practice with diverse populations.
• Strong organization, documentation, and communication skills.
• Valid driver’s license, reliable vehicle, and current insurance/registration.
• Proven ability to work independently and thrive in a collaborative team.
• Employment eligibility, reliable transportation, TB test, background check, CPR/First Aid, valid CA driver’s license, personal auto insurance, and insurability under UBH policy.

Responsibilities

• Create individualized housing plans; identify and reduce barriers to stability.
• Ensure clients are document-ready (ID, SSN, income, vital records).
• Lead housing search: landlord outreach, applications, and subsidy navigation.
• Maintain accurate, timely HMIS data; meet all contract/agency standards.
• Conduct regular check-ins, assessments, case notes, and progress updates.
• Coordinate referrals (mental health, employment, childcare, benefits).
• Provide crisis intervention and conflict resolution as needed.
• Collaborate in team meetings, case conferences, and trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees