Case Manager III - Heartland Bridges (evenings, full time)

Heartland Family Service•Council Bluffs, IA

46d•$20 - $24•Onsite

About The Position

The Case Manager III provides intensive case management services to an assigned caseload of Heartland Bridges clients. This role coordinates supportive services designed to meet client needs while working with them to develop a plan for wellness, recovery, and stabilization. Strong decision-making, problem-solving, and interpersonal skills are essential.

Requirements

Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred
Two years of experience in behavioral or mental health services
One year of experience working with adults with serious mental illness or substance use preferred
Valid driver’s license and acceptable driving record

Nice To Haves

One year of experience working with adults with serious mental illness or substance use preferred
Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred

Responsibilities

Respond to crisis care referral calls, assess individuals by gathering information, and provide appropriate and accurate application verdicts while maintaining strict confidentiality.
Complete enrollment/intake for eligible transitional and crisis clients.
Assist Transitional Living clients in identifying strengths, needs, and goals to develop individualized service plans.
Provide support services to Crisis Care clients, including assistance with developing and revising safety and stabilization plans, and connecting clients to medical, therapeutic, or other identified providers.
Document client activity, service plan progress, and needs according to established record-keeping procedures.
Provide problem-solving and crisis intervention services to empower clients toward self-sufficiency.
Screen for mental health and substance use treatment needs and provide linkages to appropriate services.
Assist clients in locating, obtaining, and retaining suitable housing through housing search and placement services.
Develop supportive relationships with clients and respond to their needs during shifts.
Ensure required information is collected, entered in prescribed formats, and reported in a timely manner.
Provide program information and referral services to clients.
Monitor client self-administration of medication and follow recording procedures.
Obtain and maintain certification to administer non-parenteral medications in the state of Iowa.
Accurately record client outcomes in designated databases.
Provide psychoeducation on life, social, and coping skills; meet with clients for weekly Life Skills Inventory coaching sessions.
Demonstrate knowledge of current community and HFS programs and resources to meet client needs, including mainstream benefits, income support services, and Integrated Health Home services.
Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients.
Evaluate the efficiency and effectiveness of community service providers to ensure clients receive quality care.
Orient clients to Bridges protocols and address client non-compliance as necessary to maintain a safe and secure environment for residents and staff.
Conduct client room safety checks and searches per program protocol.
Maintain and support upkeep of the facility.
Work independently with minimal supervision and collaboratively as part of a team.
Display a courteous and caring attitude to clients, volunteers, and visitors of the agency.
Adhere to all specific program and agency procedures, policies, and requirements.
Collaborate with program area staff, volunteers, and other agency staff.
Develop personal and program-related skills through participation in internal and external training opportunities, including printed material and audio/visual media.
Create, maintain, and share, as appropriate, a dynamic self-care plan.
Perform essential functions of this job on the company’s physical work site.
Perform other program-related duties as assigned.