Case Manager III - Heartland Bridges (Overnights, Part-time)

Heartland Family Service•Council Bluffs, IA

13d•$20 - $24•Onsite

About The Position

The role of the Case Manager III (Overnight) is to provide facility oversight, assist in duties to ensure the day-to-day operations of the program, and respond to client needs. Decision making, problem solving, and highly developed interpersonal skills are critical.

Requirements

Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred
Two years of experience in behavioral or mental health services
Valid driver’s license and acceptable driving record

Nice To Haves

One year of experience working with adults with serious mental illness or substance use preferred

Responsibilities

Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality
Completes enrollment/intake on eligible Crisis Care clients
Develops supportive relationship with clients and responds to client needs during shift
Documents client activity per established record keeping procedures
Monitors client self-administration of medication and follows procedures of recording
Executes full medication count on nightly basis
Conducts nightly housing lead searches
Psycho-educates clients on life, social and coping skills
Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients
Demonstrates knowledge of current community and HFS programs and resources to meet client needs
Completes monthly client record reviews
Conducts client room searches per program protocol
Helps ensure room readiness for new clients
Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff
Attends All Staff meetings as scheduled
Responsible for maintenance and upkeep of facility
Able to work both independently, with little supervision, and as a part of a team
Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
Abides by all specific program and Agency procedures, policies, and requirements
Cooperates and collaborates with program area staff, volunteers, and other Agency staff
Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
Create, maintain, and share as appropriate a dynamic self-care plan
Essential functions of this job are to be performed on company physical work site
Performs other program related duties as assigned