Case Manager III

Lutheran Social Services of Southern California•Long Beach, CA

just now

About The Position

SUMMARY: Under the supervision of the Clinical Director or designated supervisor, the Case Manager III is responsible for all case management activities associated with the designated program or programs assigned.

Requirements

High School Diploma with 6 years of experience or a bachelor’s degree with 3 years of experience or a Master’s degree in Social Work or related field with internship plus six or more months experience in Case management.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual must have very good knowledge of Word processing software and Excel spreadsheet software.
The employee may be required to spend a significant amount of time driving. The employee must have the ability to meet this requirement as well as drive in inclement weather as described in LSS policy.
Specific vision abilities required by this job include close vision.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Responsibilities

Review scope of work requirements for each program assigned by Program Manager.
Fulfill program or contract Metric requirements as outlined in contract or as directed by Program Manager.
Serve clients and community with empathy and awareness of appropriate boundaries.
Ensure client eligibility for services.
Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, and consultation to resources in the community.
Monitor and track charts monthly for service provision. Provide follow up for those charts not in compliance.
Complete documentation in a timely manner according to program policies and not to exceed 72 hours.
Keep client charts locked when not in use.
Complete Incident Reports within 24 hours.
Notify Program Manager or Coordinator of all client issues, program issues or concerns.
Notify Program Manager or Coordinator of any Staff or Agency issues or concerns.
Follow all HIPAA rules for compliance
Attend all meetings and supervision appointments as scheduled.
Submit timecards, time-off request, and activity logs in a timely manner.
Provide all reports to Program Manager or Coordinator as scheduled.
Provide back up for other staff as needed.
Participate in Peer review chart audits
Develop and utilize a network of resources and referrals appropriate for clients.
Schedule visits for service provider and guest speakers.
Facilitate De-Escalation and Crisis Intervention with clients.
Assist in training, onboarding, and shadowing of new staff.
Conduct intake assessments for new clients and ensure all required documentation is completed and submitted in CHAMP/HMIS.
Coach department Staff, Case Managers I & II.
Lead weekly department meetings for Program Manager as needed.
Attend local committee meetings as agency representative as needed.
Assist Program Manager with data quality or statistic reports as needed.
Assist in conducting quarterly department internal audits.
Other duties as assigned.