Case Manager II

UMass Memorial Health•Worcester, MA

17d•$22 - $33

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Provides a variety of treatment related support services to clients receiving substance abuse and/or mental health services. Implements case management and referral services for clients on a consistent basis in accordance with current standards and protocols, and CHL policies and procedures. Assists with the implementation and facilitation of the individual treatment plan and aftercare services.

Requirements

Bachelor’s degree.
Satisfactory CORI background check.
Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company.
For the Child Advocate Specialty at Orchard Street, current valid US-issued driver's license.
Ability to develop a working knowledge of CHL’s service lines to triage individuals being assessed for services.
Excellent oral communication and computer skills.
Ability to multitask. Must possess time management skills with a keen sense of prioritization and follow through.
Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
Ability to use office equipment, including copy machines, computers, printers, telephones.
Ability to organize complex tasks and meet deadlines.
Previous experience in human services, behavioral health, or education setting working with youth, adults, and/or families.

Nice To Haves

Bachelor’s degree in psychology or human services or a closely related field is preferred.
Prior experience in a behavioral health or social services setting.
Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
Working knowledge of Electronic Health Records (EHR).
Bilingual skills.

Responsibilities

Implements program policies and procedures to maintain daily structure and consistency within the program and maintain compliance with all licensing standards.
Assesses clients basic physical, social, educational, legal and service needs and coordinates care with other inter-agency and community-based providers.
Works with multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations including all service needs.
Develops appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.
Conducts outreach and creates pathways for referrals. works closely with other providers to receive referrals; may conduct admissions assessments.
Assists clients in engaging next level of services.
Coordinates and provides transportation as needed.
Participates in multidisciplinary team to discuss client progress.
Makes referrals and assists clients with transition to behavioral treatment providers.
Leads skill development, educational or recreational group activities as assigned.
Attends program staff and clinical team meetings, supervision, trainings and all other required program meetings.
Documents treatment provided in EHR (Electronic Health Record), assessments, follow up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges and others.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.