Case Manager II

U.S.VETS • Waiʻanae, HI

120d • $23 - $23

About The Position

As a Case Manager II at U.S.VETS, you will provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This role involves conducting thorough client assessments, developing individualized service plans, and coordinating services with various stakeholders to help clients meet their goals. You will also facilitate life skills groups, assist with crisis intervention, and document all services in a timely manner.

Requirements

• Bachelor’s degree in social work, psychology, counseling, or related field.
• At least two years of work experience in case management or other roles in the social services arena.
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid and current driver’s license with clean driving record to meet company insurance requirements.

Nice To Haves

• Experience working with homeless, veteran or justice-involved populations.
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE).
• Experience facilitating groups or life skills classes.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations.
• Assist with crisis intervention, urgent client matters, and after-hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

Benefits

• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.
• Grow Your Career: Gain valuable experience while receiving training and mentorship.
• Supportive Culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees