Case Manager II- Housing Problem Solver Specialist

Catholic Charities • San Francisco, CA

1d

About The Position

Catholic Charities Bayview Access Point and Mission Access Point directly support homeless families in the City and County of San Francisco with the goal of effectively engaging, advocating, and stabilizing vulnerable and at-risk families. The Housing Problem Solver & Outreach Worker is responsible for: triaging families that enter the Access Points through problem-solving mediation, family reunification or relocation assistance; limited financial assistance; or by helping to move families quickly into housing. This is done by conducting housing assessments which will assist in prioritizing chronically homeless families. Also, conducting outreach and providing referrals with the purpose of impacting greater housing retention and reducing vulnerability. Educating the community and providers about the eligibility and services available to homeless families. The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is but not limited to: Ensuring quality data collection and accurate documentation of multiple reports; Verifying families who self-report their homelessness which could require entering homeless encampments; Participate in related program, agency, and community meetings as assigned; Communicating and working well with all levels of representatives, internally within Catholic Charitiesand externally with partner organizations; Accompanying individuals or families to appointments as needed; Assessing the overall needs of the family unit to determine realistic goals; helping families cope withthe challenges related to unstable housing/homelessness; substance abuse; physical and mentalhealth issues; domestic violence, and sexual and human trafficking; Provide childcare and children’s activities at the Access Point and reception duties as needed; Essential achievements include but are not limited to: assessments – minimum of seven per week referrals – minimum of five per week successful Problem-Solving Resolution – minimum of one per week trainings – minimum of one per week Job Description Continued Page 2 of 4 o Community/Street Outreach: ▪ Verification of family unsheltered – minimum of two per week ▪ Street outreach – minimum of ten homeless individuals/families encounters per week ▪ Community outreach – minimum of one per week o Client Surveys – minimum of five attempts per week o Phone Calls – answer, return and complete a minimum of ten per week o CARES and ONE System – enter with 100% accuracy all data into computer collection databases Work hours will be scheduled anytime between 7:00 am and 7:00 pm Monday thru Friday. Also, other work can be scheduled outside of these hours. Working at either Bayview Access Point or Mission Access Point outside of your assigned location is required. Adherence to all Catholic Charities; Access Point, and Department of Homelessness and Supportive Housing (HSH) Policies and Procedures is demanded. The utmost in staff and client confidentiality is required and expected. Nothing in this job description restricts management's right to assign or reassign duties and To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and judgment
• Integrity to handle sensitive information in a confidential manner
• Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational skills
• High level of attention to detail expected
• Substantial or demonstrated knowledge/experience working with families in crises or unstable housing situations
• Education in trauma, domestic violence, substance abuse, mental health issues; sexual and human trafficking
• Must have Class C California Driver’s License with a clean driving record
• Knowledgeable of available social service resources in the City and County of San Francisco
• Bilingual in English & Spanish
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Fingerprints: Required
• TB Screening - Negative Tuberculosis Test: Required
• COVID-19 Proof of Vaccination: Required
• CA Driver’s License and Driving Record: Required

Responsibilities

• Ensuring quality data collection and accurate documentation of multiple reports
• Verifying families who self-report their homelessness which could require entering homeless encampments
• Participate in related program, agency, and community meetings as assigned
• Communicating and working well with all levels of representatives, internally within Catholic Charitiesand externally with partner organizations
• Accompanying individuals or families to appointments as needed
• Assessing the overall needs of the family unit to determine realistic goals; helping families cope withthe challenges related to unstable housing/homelessness; substance abuse; physical and mentalhealth issues; domestic violence, and sexual and human trafficking
• Provide childcare and children’s activities at the Access Point and reception duties as needed
• assessments – minimum of seven per week
• referrals – minimum of five per week
• successful Problem-Solving Resolution – minimum of one per week
• trainings – minimum of one per week
• Verification of family unsheltered – minimum of two per week
• Street outreach – minimum of ten homeless individuals/families encounters per week
• Community outreach – minimum of one per week
• Client Surveys – minimum of five attempts per week
• Phone Calls – answer, return and complete a minimum of ten per week
• CARES and ONE System – enter with 100% accuracy all data into computer collection databases
• Is responsible for accurate and timely data entry that aids Performance and QualityImprovement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and QualityImprovement.
• Serves on department or program Performance and Quality Improvement PQI Committeeresponsible for monitoring goals and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed