Case Manager I

National Church Residences • Columbus, OH

11d

About The Position

At National Church Residences , we believe everyone deserves quality housing and compassionate care. Join our mission-driven team to support individuals experiencing homelessness, mental health challenges, and substance use disorders through case management that truly makes an impact. The Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination — with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.

Requirements

• Bachelor’s degree in Social Work or a related human services field (required)
• One year of experience in a human services, behavioral health, or social work setting working with homeless, substance abuse, or mental health populations (required/preferred)
• Valid driver’s license and reliable transportation
• Strong written, verbal, and interpersonal communication skills
• Ability to set professional boundaries and work independently
• Basic computer proficiency (Word, Excel, electronic recordkeeping)
• Knowledge of homelessness, substance use, and mental health treatment resources
• Understanding of housing instability, behavioral health, and community-based services
• Ability to build trust and rapport with low-income, at-risk, and formerly homeless individuals

Nice To Haves

• One year of experience in a human services, behavioral health, or social work setting working with homeless, substance abuse, or mental health populations (required/preferred)
• LSW or LPCC (preferred)

Responsibilities

• Conduct bio-psychosocial assessments and develop individualized care plans addressing housing, behavioral health, and substance use goals.
• Assist residents with accessing benefits, resources, and support services, including mental health and addiction recovery programs.
• Maintain accurate and timely documentation within 24 hours of resident contact.
• Facilitate psychosocial, relapse prevention, and life skills group sessions weekly.
• Ensure minimum monthly contact with all assigned residents (caseload up to 40).
• Provide transportation or accompany residents to essential appointments, including medical and behavioral health visits.
• Participate in Blended Management Team meetings weekly.
• Submit complete service logs weekly (50% of hours must be direct service).
• Perform other duties as assigned.

Benefits

• Medical Insurance – several options available
• Dental, Vision, Life & AD&D Insurance and Flexible Spending Accounts
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
• Tuition Reimbursement
• Employee Discounts including Tickets, Retail, etc.
• Short-Term & Long-Term Disability coverage
• Accident, Hospital Indemnity & Critical Illness Insurance
• Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees