Case Manager I

Mid-Columbia Center for Living • Sherman, OR

1d • $27 - $33 • Onsite

About The Position

This Case Manager supports the Housing Access Supports (HAS) program in the Community Support Services (CSS) department. The role provides case management services to assigned clients who need help seeking and securing housing. This position assesses eligibility, assists clients in accessing housing and related services, and collaborates with agency staff and community partners in connecting clients to resources. The Case Manager for HAS will also work with clients to improve functions and address basic needs to help the client reach their goal of housing. The Case Manager provides case management services to assigned clients. This position assesses eligibility, assists clients in accessing services, and collaborates with Agency professionals in case planning and service coordination. Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons / consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, cultural responsivity, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco and Sherman Counties and utilizes a consumer-involved, consumer-engaged and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings and more.

Requirements

• Any combination of education, licensure, and experience that demonstrates the ability to perform the position’s essential responsibilities.
• Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA-R within 14 days of hire.
• Must successfully complete NSPIRE inspections training within 30 days of hire.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.

Nice To Haves

• Two (02) years of responsible experience in human services or related field is preferred.
• Experience providing housing support services preferred.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency in Spanish/English is preferred.

Responsibilities

• Provide Case Management services to all assigned clients. Services are provided in a variety of community settings, with consideration to client preference.
• Assess eligibility of potential clients utilizing agency standards and processes.
• Assist enrolled clients in acquiring services and resources needed to achieve treatment goals and maintain independence within the community.
• Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients.
• Participate in medication appointments, medication delivery, and accurate and timely documentation in client record.
• Actively participate in joint case planning and coordination with MCCFL multi-disciplinary teams that may be engaged with the client as well as agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
• Utilize agency clinical software system to prepare current client records and reports as necessary and required.
• Maintain timely and coherent documentation related to client needs and services, adhering to Agency documentation policy.
• Ensure that all documentation is up-to-date and justifies the case management services provided.
• Adhere to all clinical and MCCFL program policies and procedures.
• Remain updated on all applicable rules and Oregon Administrative Rules (OARs).
• Participate in all team and agency meetings as scheduled.
• Attend local, regional, and/or state meetings as requested by Supervisor/Manager.
• Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
• Maintain understanding of local behavioral health resources and Mid-Columbia Center for Living’s role in that system.
• Depending upon department, this classification may provide after-hours emergency services on a 24-hour, rotating basis, such as telephone consultation, crisis intervention, and pre-hospital screening examinations if qualifications for this service are met. Such duties may be required as an essential responsibility based upon budget and/or staffing levels in specific departments and/or locations.
• May provide some administrative support to the team. This may include tasks such as opening and closing case files, greeting visitors and clients, screening telephone calls, etc.
• Use agency vehicles to travel within the community, provide transportation for clients, and drive between business offices in order to complete essential responsibilities and attend required meetings and/or trainings.
• Regular and reliable attendance; professional communication with all contacts; maintain confidentiality.
• Remain up to date on the program-specific requirements for HAS; build and maintain landlord connections in the community and perform inspections as required by the housing authority per National Standards for the Physical Inspection of Real Estate (NSPIRE) training.
• Ensure continued eligibility for utilizing agency standards and processes related to HAS program.
• Assist clients in acquiring services and resources needed to achieve goals and maintain housing independence within the community.
• Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients.
• Actively participate in joint case planning and coordination with internal and external teams and agencies to include mental health services.
• Must be able to meet the unique physical demands required of this role, including, but not limited to a high level of physical mobility and exertion and regular exposure to adverse environmental conditions.

Benefits

• Competitive salary, dependent on experience.
• 95% employer-paid comprehensive medical, dental, and vision coverage for employees only.
• Low deductible plans for family coverage through PEBB
• PERS Retirement Contribution
• 11 Holidays, including 1 floating holiday
• 10 vacation days a year for non-exempt employees
• 12 sick days a year
• Education reimbursement and loan forgiveness- HRSA!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees