Case Manager I Male

BRIDGES TO CHANGE INC•Portland, OR

About The Position

This full-time Case Manager II is gender responsive, serving male identifying participants. The Case Manager II leads case management activities, serving as the primary coordinator of participant care. This role collaborates with clinical staff and community partners to ensure services align with individual service plans and participant goals, while delegating responsibilities to Case Manager I staff for ongoing service continuity. The Case Manager II combines peer mentorship with professional case management, supporting recovery, housing, employment, and skill-building, while maintaining ethical standards and comprehensive documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Peer Wellness Specialist (PWS) and Qualified Mental Health Associate (QMHA) certifications preferred; at minimum, one credential required with eligibility to obtain the other within 90 days
Self-identifies as a peer in accordance with OAR requirements, with lived experience in mental health, addiction, gambling, or related challenges relevant to the population served, required
Minimum 1 year of continuous sobriety, required and maintained, for those identifying with addiction-related lived experience
State ORCHARDS BCU background check clearance, required
Minimum 1 year of case management experience, required
Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required
Ability to conduct directly observed urinalysis in a manner that upholds participant safety, dignity, privacy, and trauma-informed care; due to this essential function, identifying as male is required as a Bona Fide Occupational Qualification, required
Computer literate; functional ability with Microsoft programs and electronic health record systems, required
GED/High School Diploma, preferred
Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings
Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
Ability to maintain high professional standards in interactions with participants, staff, and community partners
Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness
Experience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomes

Responsibilities

Deliver peer support services and case management to participants, dedicating at least 50% of scheduled time to direct client services, and ensuring all eligible services are accurately documented and successfully billed where applicable.
Oversee case management activities to ensure individual service plans are implemented and participant goals are achieved.
Assess participant needs and implement individualized service plans in collaboration with participants, in alignment with program and organizational standards.
Delegate tasks to Case Manager I staff to maintain consistent support during evenings and weekends.
Coordinate internal and external care with various providers and professionals such as clinicals and medical providers to ensure service alignment and continuity.
Support participants in accessing housing, employment, healthcare, and other essential resources.
Promote recovery and community integration by facilitating skill development, resource navigation, and introduction to diverse recovery models.
Facilitate classes, support groups, and skill-building sessions as assigned.
Provide peer-based encouragement, mentorship, and accountability using trauma-informed motivational interviewing and recovery principles.
Support participants from diverse cultural backgrounds by recognizing unique needs and assisting with access to services and resources that align with their priorities and preferences.
Assist participants in developing recovery skills, coping strategies, and independent living abilities through a strengths-based, harm-reduction approach.
Provide transportation assistance for community appointments and activities.
Complete documentation of services, progress notes, and client interactions in accordance with organizational standards within 24 hours, not to exceed 72 hours.
Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
Respond to participant crises with a trauma-informed approach, utilizing de-escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
Administer and document random, observed, gender-specific urinalysis screenings in accordance with program standards.
Participate in regular supervision, team meetings, and training as assigned.
Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.